ABM Industries

ABM is looking for a highly motivated and experienced Parking Operations Associate to oversee our Parking Services division. This role is responsible for managing multiple parking locations, leading frontline teams, and ensuring operational excellence across all sites. The Parking operations associate will be accountable for client satisfaction, compliance, financial performance, and employee engagement.

The Parking Operations Associate is team-focused and oversees parking operations across multiple locations, ensuring efficiency, revenue optimization, and exceptional customer service. This role is ideal for a collaborative leader who thrives on building strong relationships with teams, fostering a culture of teamwork, and driving operational excellence through shared goals. You will work closely with site managers and frontline staff to enhance service quality, streamline processes, and implement best practices while maintaining a positive and inclusive work environment.

As a key leader, you will mentor, support, and empower employees, ensuring professional growth and engagement. You will also collaborate with senior leadership to align district goals with broader company objectives, optimizing financial performance and customer satisfaction. Success in this role requires a people-first approach, strategic problem-solving, and the ability to lead with enthusiasm and integrity in a fast-paced, multi-site environment. The Parking operations associate will be accountable for client satisfaction, compliance, financial performance, and employee engagement.

In this role, you will continue to be responsible for assisting in the oversight of all aspects of parking operations, including staffing, facility management, revenue optimization, and customer service.

Key Responsibilities:

Operational Management:

• Oversee daily parking operations across multiple locations, ensuring smooth functionality and adherence to company policies. Champion a teamwork-driven approach to managing parking operations, ensuring smooth daily functionality and compliance.
• Implement best practices for parking efficiency, safety, and customer satisfaction.
• Monitor and analyze key performance metrics to improve service quality and optimize revenue.
• Ensure compliance with company policies, safety standards, and regulatory requirements (OSHA, DOT, etc.).
• Foster a supportive environment where location managers and frontline employees collaborate effectively to achieve operational goals.
• Regularly engage with teams to provide guidance, training, and motivation.
• Perform location oversight for PTO and open positions of Project Managers as needed.

Financial & Revenue Management:

• Develop and manage budgets for assigned locations, tracking financial performance.
• Identify opportunities for revenue growth through pricing strategies and improved occupancy rates.
• Conduct audits to ensure proper cash handling, revenue control, and compliance with financial regulations.
• Work collaboratively to develop budgets, financial strategies, and process improvements.
• Identify revenue growth opportunities by leveraging collective expertise and insights from site managers.
• Conduct audits and assessments with a transparent, partnership-focused approach.

Leadership & Staff Development:

• Recruit, train, and manage a team of site managers and frontline employees.
• Provide coaching and support to ensure staff meet performance standards and deliver excellent customer service. While, holding staff accountable for results and actions.
• Foster a positive work environment focused on collaboration and professional development.
• Lead with empathy and encouragement, ensuring employees feel valued and empowered.
• Implement mentorship programs and training initiatives to drive professional growth.
• Organize team-building activities that reinforce a sense of unity and shared purpose.

Customer Service & Compliance:

• Ensure excellent customer service at all locations by addressing concerns and implementing improvement strategies.
• Maintain compliance with local parking regulations, ADA requirements, and safety standards.
• Resolve disputes or complaints efficiently to uphold the company's reputation.
• Promote collaborative problem-solving to enhance customer experience.
• Encourage employees to contribute ideas for improving service and engagement.
• Resolve disputes with a people-first mindset, ensuring fairness and satisfaction for both customers and staff.
• Proactively perform the role as the “parking expert” for clients and do not wait to be told what to do by clients. Make suggestions/recommendations for their approval.

Collaboration & Cross-Department Coordination:

• Work closely with other Parking operations associates and regional leadership to share insights and best practices.
• Facilitate cross-functional collaboration between parking operations, customer service, and financial teams to improve overall efficiency.
• Encourage open dialogue between locations to ensure consistency in service quality and operational excellence.

Qualifications:

• 3+ years of multi-site management experience, preferably in parking, hospitality, or facilities services.
• Strong leadership skills with experience managing frontline and supervisory-level staff.
• Proven ability to manage budgets, control costs, and drive operational efficiency.
• Excellent communication and client service skills.
• Knowledge of OSHA and DOT regulations preferred.
• Proficiency with scheduling tools, reporting systems, and Microsoft Office Suite.
• Bachelor’s degree in Business Administration, Operations Management, or related field preferred.

Working Conditions:

• Must be able to travel between multiple sites within the district.
• On-call availability may be required for emergencies or urgent client needs; includes nights, weekends & holidays as required (events).
• Role requires occasional outdoor work and physical site inspections.