Green Shield Canada

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.

We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

• Provide leadership and coaching to team members to ensure we meet or exceed quality and productivity targets
• Supervise the department’s performance as well as monitor and evaluate its systems and processes
• Work with employees and members of the Management Team to address and resolve issues and inquiries presented by plan sponsors, partners and their respective clients.
• Take an active role in identifying and supporting projects related to productivity enhancements and process improvements.
• Manage resources and capacity, including day to day tasks to support internal and external requirements
• Support the implementation of new requirements and services through system and process changes
• Work closely with and serve as an active member of the Leadership Team.

WHO WE'RE LOOKING FOR

• University/College Degree.
• Passion for employee engagement and strong leadership capabilities.
• Excellent communication skills, including the ability to articulate needs and work with other areas of the business.
• Proficiency with Microsoft Office tools specifically Excel analytics.
• Performance management experience with Power BI dashboards.
• Strong industry knowledge within insurance.
• Management / supervisory / leadership experience.
• Ability to ‘roll up the sleeves’ and get involved at a detailed level when required to assure service targets and standards are achieved.
• Excellent interpersonal skills that support working effectively and collaboratively in a team environment.
• Experience leading teams in the identification and implementation of continuous process improvements and technology changes.

NICE TO HAVE

• Bilingualism (English/French) would be an asset.

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).