Birlasoft

Area(s) of responsibility

About Birlasoft:

Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.

About the Job – We are seeking an experienced ITSM Business Analyst / Functional Consultant to join our IT Service Management team. The ideal candidate will act as a bridge between the business and IT, gathering and analyzing requirements, driving ITSM process improvements, and supporting ITSM tool implementations and configurations.

Job Title - ITSM Business Analyst

Location: Noida/Pune/Bengaluru/Mumbai/Chennai

Educational Background: Bachelor’s degree in computer science, Information Technology, or related field.

Mode of Work- Hybrid

Experience Required - 8-10 Years

Mandatory Required skills-

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
• Proven experience as a Business Analyst or Functional Consultant in IT Service Management.
• Strong understanding of ITIL framework and ITSM processes.
• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy, Cherwell, or equivalent.
• Excellent analytical, problem-solving, and communication skills.
• Ability to translate business needs into technical solutions.
• Experience in requirement gathering, documentation, and stakeholder management.
• Knowledge of software development lifecycle (SDLC) and agile methodologies is a plus.

Preferred Qualifications:

• ITIL Foundation or higher certification.
• Experience in change management and project delivery.
• Familiarity with scripting or automation in ITSM tools.
• Strong interpersonal skills and ability to work collaboratively in cross-functional teams.