Reinsurance Group Of America

You desire impactful work.

You’re RGA ready

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 500 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

A Brief Overview

This role will report to the Head of Client Digital Solutions, Asia to oversee the smooth and efficient post-implementation operations of our client facing digital solutions by collaboratively working with our business product owners, technology teams and our valued clients. This role will also govern the business & operational benefits, service delivery aspects – availability, performance, resilience etc., operational budgets/costs, and oversee major version upgrades, periodic maintenance changes and resolution of production issues including timely client communications.

What you will do

• Work closely with the business product owners and technology teams to plan, coordinate, and execute major version upgrades and new deployments of client-facing.
• Develop detailed implementation plans, including timelines, resource allocation, testing strategies, rollback procedures and approvals/sign-offs from the stakeholders.
• Communicate upgrade schedules, new features and potential impacts to clients in a clear and timely manner.
• Act as a central point of contact for operational issues related to client-facing solutions and work closely with clients and internal support teams to troubleshoot and resolve incidents efficiently, ensuring minimal downtime for clients.
• Define and monitor key performance indicators (KPIs) to measure the business & operational benefits and quality of service delivered through our Reinsurtech solutions while ensuring adherence to relevant policies, standards and regulatory requirements.
• Prepare and present regular reports to senior management on the business and operational performance of client-facing Reinsurtech solutions, including key metrics, trends and improvement initiatives.
• Identify and mitigate operational risks escalating issues as appropriate. Participate in audits and compliance reviews related to the Reinsurtech solutions.
• Gather feedback from clients on their operational experience and identify areas where service can be enhanced and work collaboratively with business product owners to translate client feedback into operational improvements.
• Support the COO operations / shared services initiatives in KL.

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) in Engineering or related field.
• 10+ Years relevant work experience operating client facing digital solutions required.
• Proven experience operating mission critical client facing digital SaaS solutions in the Life & Health Insurance Industry or Financial Services.
• Excellent problem-solving and troubleshooting skills, with a proactive approach to identifying and resolving potential issues.
• Strong communication, collaboration, and interpersonal skills, with the ability to work effectively with technical and non-technical teams, as well as clients.
• Ability to manage and build strong relationships with global, regional and remote teams across multiple geographies and time zones.
• Experience managing major software upgrades and deployments and strong understanding of ITIL or similar service management frameworks.
• Proven Experience managing operational risks & controls of technology solutions – BCM, Security.
• Excellent planning, communication, presentation, and interpersonal skills, with fluency in English.
• Ability to appropriately balance priorities, deadlines, and deliverables and support/handle multiple tasks, clients, and projects simultaneously.
• Possess an Enterprise mind-set and demonstrates qualities of being open, dependable and connected.
• Knowledge of the latest tech/AI innovations in the Insurance Industry - intermediate proficiency required.
• Proficiency in one or more Asian languages.
• ITIL preferred.

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What you can expect from RGA:

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
• Join the bright and creative minds of RGA, and experience vast, endless career potential.