Qantas

Company Description

About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Challenge yourself to transform Customer and Business problems into solutions for Qantas Loyalty
• Take an opportunity to grow and diversify your career
• Permanent role based at our Corporate Campus in Mascot

Working in Qantas Loyalty is exciting and fast moving. We love what we do and look forward to what we might create for the future. Being part of a business that’s constantly changing challenges us to think and move on our feet quickly. Our agile way of working enables us to be responsive to business requirements and helps us to deliver exceptional outcomes. By taking the time to recognise and reward our members, we build stronger relationships with the people who matter most.

The Senior Business Analyst (Agile) will be responsible for driving the business strategy of business units and translating strategies into IT and data product initiatives. They will analyse data strategies, plans, processes, and practices, as well as industry trends, and make recommendations in quantifiable terms on where data product changes could produce benefits. With a thorough understanding of business vision and context, the Senior Agile Business Analyst transforms customer and business problems into data solutions and validates the feasibility of the strategic objectives.

Passionate about innovation and with a solid grasp of data and analytics, the Senior Agile Business Analyst is responsible for identifying and defining improvements to features, user journey mapping, and gathering information to make decisions. They will also ensure the data product lifecycle is managed and effectively communicate in detail how features and processes work to ensure successful implementation from a change management perspective.

You’ll have:

• 8+ years of experience as a Business Analyst in IT or Data space and a passion for an agile way of working
• Tertiary Education is a related field
• Good to have experience in data analysis, reporting, and visualisation in the past.
• Good to have an understanding of data product design i.e metadata management, data quality assurance and data product documentation.
• Strong understanding and use of modern frameworks and their methodologies, including Scrum, Kanban, lean, design thinking, human-centred design, multivariate testing, continuous improvement, test automation and other
• Proven track record in communicating requirements both verbally and through user stories, with logical and clear acceptance criteria that are easily understood by developers, testers and stakeholders
• Lead the solving of strategic problems that have a high complexity
• Expert user in collaboration tools such as JIRA and Confluence, etc to document and manage stories and other documentation
• Expert in comparing data sets to deduce accurate insights
• Robust stakeholder engagement and management skills
• Leads facilitating workshops, presenting at showcases, leading customer and servicing journey walkthroughs and quality reviews with stakeholders of varying seniority
• Has well-rounded technology digital knowledge; application, infrastructure, mobile, UI and UX
• Expert in domain-specific processes and can manage customer expectations
• Must have worked in and have a deep understanding of an Agile environment
• Expert understanding of the Agile framework -including the definition of Epics, user stories, tasks and acceptance criteria

Why Qantas?

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
• We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Applications close: 26 June 2025

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

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