State of Maryland

Introduction

The Maryland Department of Labor, (MD Labor),\r\nDivision of Unemployment Insurance is accepting applications from qualified candidates\r\nfor the position of�UI Professional VII-Supervisor. This recruitment will be used to fill\r\ncurrent and future vacancies. The resulting eligible list will be maintained\r\nfor one year after the closing date of the announcement.\r\n

GRADE

18\r\n

LOCATION OF POSITION

Baltimore County (300 E. Towson Town Blvd, Towson, MD)\r\n

Main Purpose of Job

Supervise and coordinate the efforts of a unit comprised of Claim Center UI Professionals I-V to provide high-quality, customer-focused services that regulate the distribution of Unemployment Insurance benefits in accordance�with established guidelines, to support the economic stability of the state.\r\n

POSITION DUTIES

Prepare regular reports for the UI Claim Center Director or the Director of Benefits for MD Unemployment�Insurance to indicate the workload and support adjustments in staffing. Foster a business-friendly environment�by leading an Unemployment Insurance team in the event of a bulk claim situation at a business site to assist in�processing claims related to mass layoffs or holiday plant closings. Process daily error reports to ensure timely�and quality determinations/decisions. Investigate operational problems and propose solutions to the UI Claim�Center Director. Monitor corrective action plans to ensure compliance with the terms of the plan. Compile�and maintain legible, accurate records documenting the progress of individual staff and conduct and complete�the evaluations of an assigned unit of UI Benefit Professionals, utilizing the Performance Evaluation Program�(PEP) process. Ensure corrective action is taken, as warranted, utilizing the Performance Improvement Plan�(PIP) process. Initiate progressive disciplinary actions subject to the review of the UI Claim Center Director\r\nand the Director of MDUI Benefits, when necessary. Recommend personnel actions to the UI Claim Center�Director and the Director of MDUI Benefits regarding issues that involve individual staff, such as promotions,�probations or disciplinary matters. Approve and deny leave requests from subordinate staff dependent upon�workload constraints and according to established policy. Approve and sign monthly and Workday biweekly�time sheets. May provide technical assistance to Department of Information Technology (DoIT) and the�Unemployment Insurance Training Coordinator. May participate on interview panels to select new employees.\r\n

MINIMUM QUALIFICATIONS

Applications that meet the minimum and\r\nselective qualifications will be referred to the hiring manager for interview\r\nselection. Units will select those candidates most closely demonstrating the\r\nqualifications for interview.�\r\nExperience: Ten years or nine years of experience, six years of experience supervising staff in a public or private agency related to rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigation program OR five years of experience in administrative staff or professional staff work. (Two years of this experience must have involved one or more of the following: the supervision of other employees, applying rules and regulations, or exercising responsibility for the development of policies or procedures) and an additional four years of experience in a public or private agency related to rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigation program.\r\nNotes:\r\n1. Candidates may substitute an additional six years of experience in administrative staff or professional staff work for the four additional years of experience. One year of this experience must have involved one or more of the following: the supervision of other employees, applying rules and regulations, or exercising responsibility for the development of policies or procedures.\r\n2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and six years of experience supervising staff in a public or private agency related to rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigation program OR five years of experience in administrative staff or professional staff work. (Two years of this experience must have involved one or more of the following: the supervision of other employees, applying rules and regulations, or exercising responsibility for the development of policies or procedures) for the required experience.\r\n3. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required general experience.\r\n

SELECTIVE QUALIFICATIONS

Please read the job\r\nannouncement in its entirety before applying for this recruitment.��Applications\r\nmust meet all minimum (and selective) qualifications to be considered, and to\r\nappear on the list of people eligible for hire.\r\n\r\n\r\nOne year of experience with MD Unemployment Insurance benefit system (BEACON).\r\n

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants�who possess the following preferred qualification(s).�Include clear and specific information on your application regarding�your qualifications.\r\nPrior supervisory experience.\r\nExperience working with Microsoft Word, Excel, and PowerPoint.\r\n

LIMITATIONS ON SELECTION

This recruitment is limited to current employees of the Maryland Department of Labor.\r\n

SPECIAL REQUIREMENTS

Personnel employed in this\r\nclassification will have access to federal tax information and must undergo a\r\nstate and FBI criminal background check as a condition of employment.\r\nAll candidates are subject to a\r\nbackground check against files maintained by the Division of�Unemployment\r\nInsurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI\r\nas a result of unemployment insurance overpayment/fraud. Any unpaid debt may\r\nhave an impact on whether or not a candidate is offered employment.\r\n

SELECTION PROCESS

Please make sure that you\r\nprovide sufficient information on your application to show that you meet the\r\nqualifications for this recruitment. All information concerning your\r\nqualifications must be submitted by the closing date.�We will not consider\r\ninformation submitted after this date.�Successful candidates will be\r\nranked as Best Qualified, Better Qualified, or Qualified and placed on\r\nthe�eligible (employment) list for at least one year.\r\nResumes�are acceptable as additional information only.� However, the\r\napplication must be completed in its entirety, or it will be subject to\r\nrejection.\r\nAll information concerning the\r\nqualifications, including any required documentation (diploma, transcript,\r\ncertificate, etc.) must be submitted and received by the closing date.\r\nInformation submitted after this date will not be considered.\r\nFor positions that require\r\nBachelor/Master Degree etc.:\r\n\r\n\r\nEducational credentials from\r\nforeign countries must be evaluated by an approved education review service.\r\nThis evaluation must be submitted prior to hire. For further information, you\r\nmay call International Consultants of Delaware, Inc. (302) 737-8715 or World\r\nEducation Services Inc. 1-800-932-3897 or (202) 331-2925.\r\n

EXAMINATION PROCESS

The assessment may consist of a\r\nrating of your education, training, and experience related to the requirements\r\nof the position.�It is important that you provide complete and accurate\r\ninformation on your application.�Please report all experience and\r\neducation that is related to this position.�\r\nThe examination for this\r\nrecruitment will be an evaluation and rating of the information provided on\r\nyour application. Therefore, it is essential that the application is filled out\r\ncompletely and accurately, listing all relevant education and experience,\r\naddressing the specific qualifications shown above and submitting any required\r\ndocumentation (diploma, transcript, certification, license, etc.). Please\r\ninclude clear, detailed and specific information on your application regarding\r\nexperience qualifications related to the minimum qualifications, desired,\r\nand/or selective qualifications of the position.\r\n***Please note that your answers on the supplemental\r\nquestionnaire must correspond to the information provided on your application\r\nto receive credit.\r\n

BENEFITS

STATE OF MARYLAND BENEFITS\r\n

FURTHER INSTRUCTIONS

U.S.�Military\r\nVeterans may qualify for additional bonus points towards certification. Any job\r\noffer will be contingent on the candidate providing a U.S. Military form DD 214\r\nverifying honorable discharge from service prior to starting employment (and\r\nmay be requested prior to interview).�Permanent State employees do not\r\nneed to submit proof of Veterans’ status.�\r\n\r\n\r\nIf you are unable to apply\r\nonline, or encounter difficulty attaching required or optional documentation,�You\r\nmay contact Chevelle Wise 410-230-6293 or submit via email to�chevelle.wise@maryland.gov. Please be sure to include your name, identification number (Easy\r\nID#) and job announcement number on any documentation to ensure timely\r\nprocessing.�\r\n\r\n\r\nPLEASE DO NOT FAX OR EMAIL\r\nUNSOLICITED DOCUMENTATION.\r\n�\r\nCompleted applications,\r\nrequired documentation, and any required addendums may be mailed to:�\r\nMaryland Department of\r\nLabor/Office of Administration\r\nAttn: UI Professional VII-Supervisor ( #25-001166-0001) CW\r\n100 S. Charles Street, Tower I, Ste. 5000\r\nBaltimore, MD 21201\r\n\r\n\r\nTTY Users: call via Maryland Relay\r\n\r\nThe MD State Application Form can be found\r\nonline.\r\n�\r\nMaryland Department of Labor is\r\nan equal opportunity employer. It is the policy of MD Labor that all persons\r\nhave equal opportunity and access to employment opportunities, services, and\r\nfacilities without regard to race, religion, color, sex, age, national origin\r\nor ancestry, marital status, parental status, sexual orientation, disability or\r\nveteran status.\r\n\r\n\r\n