At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Global Learning Services teams focus on executing system data maintenance and administrative activities in Cornerstone and all relevant Learning management systems as well as providing all necessary non-systems related Learning process support. Global Learning Services provides customer service and advisory support to the Learning Community and business partners on global Learning systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.
As an eLearning Specialist, you are responsible for executing Learning system data maintenance and administrative activities directly related to eLearning and content management mostly focusing on testing of all eLearnings in a timely and accurate manner in support of Learning business processes. You are
also contributing to the continuous improvement of the People Support Solutions delivery through analysis
of the interactions and collaboration with other HR functions within and outside of People Support Solutions. You need a broad understanding across global Learning processes and tools, as well as local and global downstream impacts on compliance, audits and right-to-operate, as well as finance, IT, etc.
This is coupled with strong customer focus, communication skills and solution orientation.
Responsibilities
Learning systems and processes, and support the embedding of the new ways of learning.
Learning continuous improvement initiatives
events
Update SWIs and local SOP documentation
Who you are
In this role you will be working within a team of eLearning Specialists focusing on eLearning request and content management from all customer groups and across various functions and levels within the organization.
You bring the following skills and competencies:
Experience in a shared service center, preferably in a Learning/HR services environment.
Experience with Cornerstone or other cloud-based learning management solutions preferred
Attention to detail
Learning and development know-how.
Knowledge of eLearning processes an advantage
Strong customer service & interpersonal skills
Excellent communication skills & team player
Excellent problem solving/analytical abilities
Proven track record of being able to deliver in a matrix organization.
Ability to work independently in a fast-paced environment and to handle multiple, competing priorities.
Ability to thrive in an ambiguous and multicultural environment working across borders.
Experience of effectively working in a matrix organisation across geographies and divisions.
Ability to navigate complex Learning data structure ○ Ability to work in a fast-paced and changing environment
Core capabilities include:
Living customer centricity through your day-to-day interactions (incl. needs anticipation, cultural awareness, managing one’s response) ○
Demonstrating end-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome) ○
Demonstrating problem-solving (incl. active listening, critical thinking, process improvements)
Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback)
Further requirements
We are seeking an individual with a degree and 1-3 years of related experience in a Learning/HR area and/or working experience in a team and service delivery or customer care environment.
Experienced and efficient handling of standard IT-applications, preferably Google suite and eLearning content
You bring the following qualifications:
University degree, HR preferred
Fluent in English required
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
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