Andersen Corporation

Job Name:

Customer Experience Rep I (Service)

Description & Requirements

ANDERSEN CORPORATION SUMMARY:

At Andersen, we pride ourselves on our core values of Humility, Ownership, Meaningful connection, and Expertise - HOME. Headquartered in Bayport, Minnesota, Andersen Corporation is the largest window and door manufacturer in North America. We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too.

In 2024, we were recognized as one of Newsweek’s America’s Greatest Workplaces for Women and Newsweek’s Most Trustworthy Companies in America. Earning the 2024 ENERGY STAR Partner of the Year—Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference at Andersen.

POSITION SUMMARY:

The Homeowners Service Team at Andersen Windows is looking for dynamic, motivated, individuals with diverse opinions, beliefs and cultures who are interested in pursuing an opportunity in customer service.

This opportunity will involve a mix of onsite and digital training.

On-site training will be required for the first 4-6 months. This opportunity can evolve into a remote position where the Customer Experience Representative can work from home if performance standards are met. This position will have occasional office days for meetings and training opportunities.

PRIMARY RESPONSIBILITIES:

• Communicate with customers primarily via inbound/outbound calls. Email and chat functions will also be used in a lesser capacity.
• Clarify orders/request with customers/delivery partners. Process non-standard customer orders/requests for fulfillment activities.
• Work under regular supervisor, following instructions and procedures that are well defined, but may require the exercise of some judgement in application.
• Developing and learning to drive continuous improvement opportunities. Identifies opportunities and challenges to provide input to resolutions.
• Developing and learning to identify and present alternative options. Effectively communicate or offer pre-determined options or promotions.
• Positive, professional, empathetic, customer-focused, inclusive, and solutions-oriented. Living the Andersen Team values consistently.
• Demonstrates the ability to work and contribute to a team enviroment.

QUALIFICATIONS AND SKILLS:

MUST HAVE QUALIFICATIONS:

• High School diploma or equivalent.
• Prior call center experience required.
• Experience handling complex issues with problem solving mindset preferred.
• Basic written, verbal, phone communication skills.
• Ability to multi-task, prioritize and manage time effectively.
• Strong computer skills; including Microsoft Suite.

CULTURE AND BENEFITS:

“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand and the one homeowners love the most. It’s also why we’re committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, dental, prescription, vision coverage
• Tax-advantaged accounts for healthcare expenses
• Life Insurance
• Paid Time Off, Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Dependent Care Flexible Spending Account
• Career Growth Planning & Nationwide Career Opportunities

PROFIT SHARING: In 2025 Andersen has set a profit sharing target of $3,500 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

VISA SPONSORSHIP: At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider applying to this position.

EQUAL OPPORTUNITY EMPLOYER: Andersen Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristics protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact TACompliance@andersencorp.com.

We look forward to seeing how your unique skills, background and experience will inspire our team and help us continue to be the leader we are today.

Posting City:

Oak Park Heights, MN