PepsiCo

Overview

As a key member of the APAC PEOPS (People Experience & Operations) team, the PEOPS Associate Supervisor will take ownership of end-to-end employee lifecycle operations management for Taiwan and Hong Kong markets, with primary accountability in payroll E2E management, benefits management, Total rewards operation (TR), and employee related cost management (ERC) and process improvement and compliance by liaising with key stakeholders.

Responsibilities

Payroll Management:

• Process end to E2E payroll accurately and timely for TW/HK employees.
• Handle bonuses, incentives and one-time payments with proper tax compliance.
• Monitor outsourced HK payroll vendor performance and SLAs.
• Conduct quarterly vendor performance reviews.
• Implement quality checks to reduce manual corrections.
• Maintain 100% on-time payroll with near-zero error rate.

Bonus & Incentive management:

• Generate the eligibility list (or Compile the qualified candidate list).
• Collect and consolidate sales performance metrics (or sales attainment data).
• Compute bonus and incentive compensation amounts.
• Submit sales incentive payments to the payroll system.
• Process bonus disbursements via payroll.
• Distribute sales performance reports with corresponding payout.

Benefits Management:

Provide high quality benefit management work per defined work scope and drive consistent process improvement and efficiency. Ensure a smooth collaboration with venders.

Statutory Benefits/Medical Check/Flexible Benefit Reimbursement/Red.

Package/Service Award/Expat Rental/Health certificate/Commercial Insurance.

Total Rewards Operation

• TR Process Optimization & Analytics Partner with Total Rewards (TR) as the focal point for key processes (e.g., Mid-Year Review), maintaining offline tools and performing data analytics to support decision-making.
• Master Data & System Governance Support core HR processes by ensuring accurate TR-related master data and configuration in global/local systems.

ERC Management

• Collaborate with TR and Finance on workforce budgeting, forecasting. Manage incentive/bonus accruals and annual true-up processes.
• Serve as the primary coordinator for people cost accounting and payroll-related bookings. Develop and administer competitive compensation proposals for emplees.Partner with TR on compensation, benefits, and well-being programs.

Payroll Excellence & Governance

• Conduct monthly payroll reviews for accuracy and efficiency. Assist in creating and optimizing payroll governance frameworks. Improve workflows, define KPIs, and collaborate with HR teams for continuous improvement.
• Project Leadership & Data-Driven Solutions.
• Support TR projects via data analysis, solution design, and implementation oversight.

Qualifications

• Bachelor’s or Master’s degree in Human Resources, Business Administration, Finance, or a related field (preferred).
• 6-10 years of hands-on experience in payroll, total rewards, employee benefits administration, or HR shared service
• Fluent in Chinese (mandatory) and proficient in English (verbal & written).
• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, data modeling) and PowerPoint for reporting and presentations.
• Experience with HRIS platforms (SuccessFactors, ServiceNow) is a plus.
• Strong data analytics capability with the ability to interpret and manage large datasets effectively.
• Process improvement mindset with exposure to Lean methodologies or continuous optimization.
• Ability to quickly adapt and execute in a fast-paced, dynamic environment while maintaining accuracy.