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Expedia

The Area Manager (AM) is responsible for leading a team responsible for the account management, strategy implementation, and planning within an independent market geography. The AM is responsible for an assigned market, including implementation of internal business initiatives, and improving process efficiency in addition to developing and sustaining strong hotel partner relationships within the assigned area.

This includes driving key activities that support company’s revenue goals and strategic objectives. The core focus of this position is the day-to-day management of a team within defined markets by handling broader regional responsibilities and individually handling a small number of key accounts in the designated area.

Job Description

  • Manage a team including Market Managers, Associate Market Managers, Market Associates in the assigned market
  • Manage a small number of key accounts and local chains HQ relationships in designated area/country(s)  
  • Continuously coach and provide standard methodologies and recommendations to direct reports; improve team productivity and effectiveness by systematically building the skills and capabilities of the team members
  • Contribute to cross-functional Expedia business initiatives; provide input to LPS central Biz Dev teams through initiation and planning stages to proactively anticipate market impact and craft up optimized roll-out plans
  • Provide ongoing input to Senior management in developing effective and scalable solutions to improve process efficiencies  
  • Develop and sustain strong partner relationships by delivering superior consulting services through regular partner contact and delivering valued services  
  • Develop & drive sound recommendations/action plans based on insights from data analysis to optimize hotels in the Expedia marketplace and their lodging market overall  
  • Represent Expedia in the local market, build Expedia's company profile with key local influence's (e.g. tourism bureau, hotel association, etc.) and provide expertise to the local industry  
  • Promote Expedia’s full suite of products offerings and key initiatives to partners and educate them on the full use of our products and tools  
  • Lead the execution of overall market business plans to meet or exceed KPI metrics (targets, goals and/or strategic objectives) set by the LPS leadership
  • Effectively manage working relationships, team's productivity, and morale despite internal or external pressures
  • Build and maintain a high-quality team (e.g., through on-boarding, handled attrition, skills transfer, addressing and identifying skill gaps etc.)
  • Continuously improve collaboration with other internal functions, within LPS (e.g. GSO) and across our company
  • Other reasonable duties, as assigned

 
Supervision To Be Exercised  

7-9 direct reports. Sr. Market Managers, Market Managers, Associate Market Managers and or Market Associates 

Supervision To Be Received

Direct supervision of the Director 

Required Skills & Experience   

  • 4 - 6 years’ experience and college/university or Masters degree; degree in Hospitality, Tourism or Business Administration is a plus but not required
  • Minimum travel of 20 - 30% will be required for market visits

Drive for Results

  • High impact personality: intellectual agility, entrepreneurship, empathy in relationship, team player
  • Hungry, ambitious, motivated, action-oriented, results-focused and metrics-driven  
  • Organization and time management skills, rigor, attention to details
  • Proven follow-up/persistence when facing challenging situations  
  • Ability to multi-task effectively; must be able to change gears quickly without skipping a beat 

Strategy Execution

  • Integrates change processes with an organizational business plan
  • Coaches team members in behaviors for personal effectiveness, and results orientation

Relationship Management

  • Sincere relationship builder; earns the confidence of others;  
  • Bridges and sustains productive and long-term internal and external partnerships based on mutual support through a collaborative style  

Solution Alignment

  • Outstanding analytical and strategic thinking skills, including demonstrated general problem-solving skills and an intense curiosity to identify trends and the ensuing business needs
  • Appetite for innovative technology, fast-changing business environment, data-driven decision making
  • Demonstrates ability to prioritize work and be laser-focused on achieving a variety of KPIs (targets, goals and/or strategic objectives) set by the LPS leadership team  
  • Ability to select and present insightful data set including performance, market and competitor analysis and to implement meaningful action plans based on the data

Written & Spoken Communication, Listening and Influencing

  • Mandarin language is preferred and fluent in English, other language skills may be required depending on the location of the position
  • Presents ideas and directives clearly and persuasively; actively listen when spoken/presented to
  • Ability to effectively communicate to various levels and through a variety of communication channels  
  • Ability to identify the decision-making style of stakeholders in order to influence the direction of decisions even when holding a position contrary to the majority

Build & Maintain Teams

  • Able to work independently as well as be a strong team player, always seeking to improve team and organizational performance
  • Demonstrated ability to motivate, coach and mentor a diverse and geographically fragmented team, effectively managing performance and mobilizing team and resources to achieve or exceed set goals  
  • Demonstrated ability to lead cross-functional teams successfully in a fast-paced team environment

LPS-GMM-APAC

*LI-RN1 

Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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Confirmed 7 hours ago. Posted 30+ days ago.

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