JOB DESCRIPTION
Job Summary
- Provides customer support and stellar service to meet the needs of our Molina members and providers.
- Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions.
- Provides product and service information and identifies opportunities to improve our member and provider experiences.
KNOWLEDGE/SKILLS/ABILITIES
- Supervises a team of employees. Trains, coaches, monitors, and manages the team’s performance to meet or exceed company and department performance expectations.
- Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.
- Ensures compliance with Contractual and Regulatory requirements.
- Addresses more complex member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care.
- Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public.
- Achieves individual performance goals as it relates to call center objectives.
- Demonstrates personal responsibility and accountability and leads by example through individual performance.
- Support projects and special initiatives as appropriate.
JOB QUALIFICATIONS
Required Education
Associate degree or equivalent combination of education and experience
Required Experience
- 3-5 years’ experience in a call center environment
- 1-2 years supervisory experience
Preferred Education
Bachelor's Degree or equivalent combination of education and experience
Preferred Experience
5-7 years
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $77,969 - $96,558 / ANNUAL
- Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
About Us
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Job Type: Full Time Posting Date: 06/12/2025
Read Full Description