JPMorgan Chase & Co.

Base Pay/Salary Brooklyn,NY $133,000.00-$205,000.00; Jersey City,NJ $133,000.00-$205,000.00

Job Description

Are you ready to transform the user experience landscape in the US public sector? As a Lead Experience Designer, Vice President in our Commercial & Investment Bank Payments Team, you will be at the forefront of creating strategic design initiatives that seamlessly blend business objectives with user insights. Your role will be pivotal in crafting innovative solutions that are not only valuable but also accessible and user-friendly, enhancing the overall client experience.

In this role, you will leverage your deep expertise in design and research practices to lead strategically important initiatives. You will collaborate with cross-functional teams to map end-to-end experiences, create visionary concepts, and develop high-fidelity design specifications. Your focus on Experience Strategy and Product Design will ensure our solutions meet the complex needs of the people serving in the US public sector, applying your expertise in public sector design challenges.

Job Responsibilities

• Develop and execute design and research strategies for complex business processes, ensuring alignment with business objectives and user needs.
• Lead end-to-end design initiatives within the public sector, addressing unique regulatory and accessibility requirements, designing experience flows, product features, and prototyping interactions for key touchpoints.
• Collaborate with cross-functional product teams to integrate user experience design into product development processes, ensuring seamless and customer-centric solutions.
• Analyze market trends, gather feedback from user and stakeholder research, and leverage data insights to inform design decisions and optimize user experiences across various platforms and channels.
• Articulate and present design strategies and decisions to leadership, clearly communicating the value and impact of design solutions.

Required Qualifications, Capabilities, and Skills

• This role supports US Federal government contracts that require, U.S. citizenship or lawful permanent status
• Demonstrated excellence in communication and presenting work to executives and stakeholders.
• Minimum of 7 years of relevant work experience, with a focus on complex business processes in banking or similar industries, including experience in public sector design challenges.
• Proven ability to lead and structure design work, ensuring high-quality execution.
• Demonstrated success in facilitating alignment and leadership within design teams and cross-functionally with product managers and engineers.
• Advanced skills in Interaction Design, Visual/UI Design, and Information Architecture; intermediate skills in User Research.
• Experience in assessing the impact of business value and product strategy to drive successful organizational outcomes.
• Demonstrated ability to understand and leverage technical constraints and opportunities in design solutions, particularly within public sector and regulated environments.
• Expertise in Figma; Proficiency in Design systems.
• Bachelor’s Degree in a relevant design discipline (e.g., Interaction Design, Human-Computer Interface, User Experience Design) or equivalent work experience.

Preferred Qualifications, Capabilities, and Skills

• A Government security clearance may be required for this position, which includes fingerprints, credit check, employment history, tax history, references and proof of U.S. residence up to 3 years.
• Advocate for Accessibility Guidelines and Inclusive Design practices, including ADA and Section 508 compliance experience.
• Experience leading design work on successful digital products, with a focus on user-centered design approaches.
• Understanding of technical contexts, including HTML, CSS, JavaScript, and REACT frameworks.
• Experience in designing for financial services, insurance, payments, and governmental solutions, with a focus on public sector design challenges, is a plus.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.