Guidewire Software

Summary

Are you excited about learning new technologies? Do you like to experiment to figure out how something works? Do you enjoy making complex information easy to understand? If yes, then we'd love to talk with you!

We are looking for a talented and curious technical writer who is passionate about creating compelling content that makes our end users successful.

As a lead technical writer at Guidewire, you will use your ability to grasp technical concepts and convert complex information and procedures into content that speaks to the user. You will collaborate with cross-functional teams to create clear, accurate, and engaging documentation for our cloud products.

To succeed in this role, you must have excellent communication skills, strong technical and writing skills, a hands-on approach, and a self-motivated attitude. Expect to work in a fast-changing and flexible environment where collaboration is key.

Job Description

Key responsibilities

• Work closely with developers, product managers, and UX designers to understand our products and target audience
• Create and maintain developer documentation for our APIs, SDKs, and other predictive analytics solutions
• Supplement documentation with infographics, videos, how-to guides, contextual assistance, and release notes
• Participate in initiatives to make our content more impactful and relevant

Required skills and experience

• 5+ years of experience creating technical documentation for enterprise software, cloud products, or developer tools
• At least 2 years of experience creating developer documentation for APIs, with tutorials and code samples
• Excellent writing and communication skills
• Knowledge of best practices in technical communication, information architecture, and information delivery
• Ability to gather information in a variety of ways - read and understand code, experiment with the application, or collaborate with subject matter experts
• Passion for learning and adopting new technologies, including those related to Generative AI
• Strong interpersonal skills and experience working with cross-functional teams
• BA/BS in Technical Writing, English, Computer Science, or other related fields, or comparable experience
• Preferably, you also have some of the following:
• Experience creating code samples in Python, R, or C#
• Knowledge of Markdown, XML, or DITA
• Experience with Paligo or static site generators such as Docusaurus
• Familiarity with web applications, cloud platforms, predictive analytics, and AI concepts
• Experience creating end-to-end developer-focused solutions that span multiple areas
• Experience working in an Agile environment
• Experience creating videos, walk-throughs, interactive tutorials, and other forms of user assistance

About the Information Experience team

• We create and publish content that helps our users successfully deploy, customize, and use our applications.
• Our audience includes business analysts, technical consultants, and programmers.
• We are passionate about customer success.
• We strive to create a great information experience for our users by providing them the right information when and where they need it.

What we offer you:

• An open, collaborative, and supportive work environment
• Peers who are dedicated to creating high-quality user-centered content
• Opportunities participate in initiatives to improve the information experience for our users
• Freedom to experiment, innovate, and learn best practices and new technologies

The US base salary range for this full-time position is $107,000 - $194,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.