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Job Title
Casualty Claims Litigation Supervisor (Remote)
Requisition Number
R7235 Casualty Claims Litigation Supervisor (Remote) (Open)
Location
California - Home Teleworkers
Additional Locations
Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 20 more}
Job Information
CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Casualty Claims Litigation Supervisor! Join us and support CSAA IG in achieving our goals.
Your Role:
The Senior Litigation Supervisor role is responsible for overseeing and managing various types of litigated claims, providing guidance to staff, and ensuring compliance with legal and company standards. Responsible for handling complex claims, investigation, evaluation, and resolution of litigated cases, often involving significant financial exposure. Plays a key role in developing and implementing litigation strategies, managing inside and outside counsel, and collaborating with cross-functional teams. Additionally, the role requires making decisions on experts needed, evaluating expense vs. indemnity, extending authority on cases and effectively managing costs (legal spend).
Your work:
Operations/Performance Management:
- Collaborates with defense counsel to identify strategy for negotiations and provides input as the face of the organization via phone or in-person mediations and settlement conferences.
- Sets and monitors required goals and targets for the staff in support of the Enterprise, Divisional and department strategy.
- Monitors workload and reviews claims to ensure quality processing.
- Ensures consistent and high-quality service levels; consistent ongoing monitoring of customer service levels and service quality improvement.
- Oversees the investigation, Processing and conclusion of all claims including up to trial
- Reviews files with adjuster for authority.
- Performs Quality Assurance Reviews (QARS).
- Works collaboratively with other departments on projects and offers assistance with expertise.
- Participates in Litigation and Executive Loss Committee Review Process
- Oversees the use of internal and external resources to effectively manage costs.
Litigation Oversight:
- May negotiate fee agreements with outside counsel.
- Monitors Performance of inside and outside counsel with periodic in person audits.
- Periodically meets with defense counsel in person or via teleconference to discuss strategic initiatives and cost management strategies.
- Conducts 30/60/90-day trial calendar review with staff.
- Participates in Local and Main Office Loss Committee Review.
- Arranges with manager to review complex and high exposure cases.
- Prepares authority request for director level authority.
- Reports on status of extra contractual cases to Executive Committee and or ECG.
- Keeps Manager apprised of Trial status.
- Responsible for effective management of defense costs and firm billing arrangements including bill pay review software.
- Periodically appears at proceedings for staff for staffing or training reasons.
Participates in Personnel activities in cooperation with the Manager and Human Resources:
- Communicates and enforces administrative policies and operating procedures.
- Communicates changes in policy and procedures.
- Responsible for conducting performance appraisals and recommending salary actions including promotions and terminations.
- Recognizes employee achievement and counsels employee on performance issues.
Company Claims Procedures:
- Ensures compliance of company procedures and Department Of Insurance (DOI) regulations.
- Responsible for insuring DOI and Customer complaints are resolved in a timely manner.
Leadership Work:
- Trains, coaches, mentors employees for their individual career development.
- Monitors staff to support warm transfers.
Required Experience, Education and Skills
- BA/BS in business, insurance or related area, or equivalent combination of education and experience.
- 6+ years of experience in progressively responsible professional and/or supervisory position within a Casualty claims environment.
- Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.
- Comprehensive understanding of all lines of coverage, including complex liability and damages issues
- Thorough understanding of the legal process associated with litigation of insurance claims
- Ability to interact with and direct defense counsel
- General knowledge of human resource processes and procedures
- Proficient math and computer skills
- Ability to prioritize work, organize time, and balance multiple projects
- Ability to supervise effectively in a virtual team environment
- Position requires effective critical thinking & decision making
- Ability to lead, coach, mentor, evaluate, motivate, and provide training, guidance, and constructive feedback
- Ability to travel
- Ability to work extended hours and/or weekends
What would make us excited about you?
- AIC (Associate in Claims) certificate, CPCU (research)
- Licensing in multiple states
- Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues
- Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities)
- Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.)
- Translates our enterprise strategy and priorities for their team members to connect to the bigger picture
- Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
- Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings
- Fulfills business needs, which may include investing extra time, helping other teams, etc.
- Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
- Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
- Travels as needed for role, including divisional / team meetings and other in-person meetings
- Fulfills business needs, which may include investing extra time, helping other teams, etc.
CSAA IG Careers
At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.
Join us if you…
- BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
- COMMIT to being there for our customers and employees.
- CREATE a sense of purpose that serves the greater good through innovation.
Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.
CSAA Insurance Group is an equal opportunity employer.
If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.
Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska
Must have authorization to work indefinitely in the US.
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