SWIFT

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

About the Role

We are seeking a dynamic and visionary Product Owner to join the Customer Interactions Tribe and drive transformation and innovation in the Ordering area.

About Us

The Customer Interactions (CI) Tribe is a 130+ people organization split across two main sites: La Hulpe, Belgium and Kuala Lumpur, Malaysia. We build and support the tools through which Swift and our customers interact – including our websites, order to fulfillment applications, support tools, Swift event platform, self-service, and customer master data solutions.

Role Overview

As a Product Owner, you will be accountable for the end-to-end execution of the lifecycle of a product. You will drive the definition of a vision for the product, the associated roadmap, and prioritize the product backlog accordingly. Reporting to a Business Lead, you will act as the primary liaison between your squad and the stakeholders, balancing their needs and expectations in line with the CI tribe North Star principles and business ambitions. Your role entails building strong relationships with teams across different time zones and establishing efficient working relationships with other teams, along with the ability to delegate tasks effectively.

Your role will be as well to lead the transformation of the ordering front-end solution exposed to our customers. The ideal candidate will be a visionary person who can ensure alignment with evolving business needs, Swift objectives, digital transformation and industry trends. The person must be able to understand the value and business capabilities of ordering , connect the dots with the current Simplify program but as well with all the upstream and downstream processes and put the customer needs as the prime focus.

Key Responsibilities

• Develop and synchronize the service vision and roadmap with Tribe leadership, other Product Owners, architects and key stakeholders
• Serve the tribe mission being an ambassador of your squad and hub towards internal stakeholders. Be able to explain the high level process and connect the dots with the customer journey
• Ensure the product adheres to the highest operational excellence, including releasing security patches
• Build and prioritize the squad backlog to achieve business goals and continuously keep it up to date . Ensure as well to build the squad for the future.
• Participate in product meetings like sprint planning, squad & product backlog refinement meetings, and hub meetings
• Accept sprint results in sprint review meetings
• Lead your squad and participate in quarterly tribe ceremonies to reaffirm priorities and clarify requirements
• Implement cross-squad tasks and activities and adhere to the hub standards
• Monitor overall squad performance and issue performance reports
• Define necessary competencies in the squad in cooperation with chapter leads
• Support chapter leads in determining resource allocation
• Provide regular feedback on squad members’ performance
• Working with vendors - understanding the technology players in this space and swift architectural framework

Qualifications

• Proven experience in a similar role, preferably within an agile environment
• Strong strategic thinking and vision-setting capabilities
• Ability to reduce complexity and advocate for the end customer while meeting the needs of internal compliance, reporting and OTC expectations
• Excellent stakeholder management and communication skills
• Work globally
• Demonstrated ability to lead and develop high-performing teams
• Strong understanding of both business and technical aspects of product development

Preferred Skills

• Understanding of Swift product portfolio and order to cash processes is a plus
• Experience with agile methodologies and frameworks
• Experience in product management and strategy development
• Ability to thrive in a fast-paced and dynamic environment
• Excellent organizational and time management skills
• A passion for building products that solve real business problems
• A strategic mindset with the ability to see the big picture while connecting the dots across different areas of the business
• Adaptability and responsiveness to change
• Ability to influence, work effectively across all levels and transversally, challenger, curious and a positive mindset

Why Join Us

This is your opportunity to take the reins in an exciting role that balances strategy, innovation, and building future-proof solutions for our customers. You’ll have the chance to shape the future of CI and be part of a high-energy, collaborative culture that values creativity and teamwork.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.