Avalara

What You'll Do

You will manage the productivity of the team. You will include task delegation, performance monitoring, ensuring compliance with Service Level Agreements (SLAs), and supporting team development and continuous improvement.

What Your Responsibilities Will Be

• Team Management: Manage daily operations, ensuring that team members are focused, productive, and meeting important performance targets.
• Service level agreements & Quality Control: Ensure that Service Level Agreements (SLAs) are consistently met and that classification work is accurate
• Task Delegation: Assign classifiers to different Lines of Business (LOB), ensuring proper workload distribution and aligning resources to meet project needs.
• Performance Monitoring: Conduct regular one-on-one meetings with team members to assess performance, provide feedback, and set future goals.
• Cross-Audits: Perform cross-audits on team members' classifications to ensure accuracy and compliance with regulatory standards.
• Mentorship: Provide leadership and mentorship to junior team members, helping them develop their classification skills and improve productivity.
• Process Improvement: Identify opportunities for process improvements within the team and work with senior leadership to implement changes.
• Client Relations: Work with clients to ensure that classification processes meet their expectations, address any concerns, and align with our needs.
• Collaboration: Collaborate with our teams (e.g., Logistics, Compliance, Sales) to ensure proper classification, delivery of projects, and agreement on our goals.

What You'll Need to be Successful

• Education and Experience
  • You have minimum 6 year of experience in HS classification.
  • People from E-Commerce and Customs background would be given preference.
  • You are graduate out of recognized university (Minimum Education requirement), MBA/BBA will be preferred
  • You are comfortable with Computer, MS-Office and Internet Surfing from research perspective.
  • You have Sound Understanding Online Shopping Portals.
• Work Environment & Location:
  • Location: Noida On-site.
  • Shift timings: Rotational
  • Travel requirements: No