Cigna

Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.

This role sits within the Adoption Innovation Lab team and supports the associated functional processes within the Adoption Center Organization. This position will be part of a team to design activities that assist the iteration and scaling of new capabilities to the impacted business processes/owners. Focused on proving the value of delivered capabilities stays whole through adoption by the impacted business. Rooted in analysis of expected business outcomes and associated metrics and KPIs.

Activities may include designing, building, and implementing new ways of working to achieve a more efficient and higher quality business process. This role will maintain a strong focus on data outcome analysis to design and recommend the optimal processes for the business to scale and achieve expected value targets aligned with the applicable program.

The Business Analytics Lead Analyst should be familiar with data analysis, process improvement, innovative test & learn methods, documenting and storytelling of gathered insights, implementing new automation, assisting in the development and enhancement of processes, and analyzing results to improve technology capabilities or operational processes.

Duties may include:

• Interacting with both delivery and operational teams in deriving insights based on expected business outcomes to identify issues and defects of associated capability or impacted processes
• Monitoring KPI metrics in support of the business processes being tested in the “Incubated” environment to gather and report from
• Identify risks to adoption of the capabilities based on data from Incubating and measuring KPI’s and other data measurements
• Conducts independent and/or collaborative data outcome analysis
• Works independently and collaboratively with Cigna business partners to identify additional opportunities for innovation within the process that is currently being Incubated
• Implements and supports business activities utilizing data mining, reporting, and other intelligence methods and tools
• Analyzes results for trends and root cause through comparative, diagnostic, or statistical analysis with conclusions

Required Qualifications:

• Bachelor's degree or higher strongly preferred or equivalent work experience required
• 3+ years of experience working in a healthcare data environment
• 5+ years of experience working in a Data Outcomes Analysis or Process Improvement (business focused) environment required
• Able to speak the language of business and tech – driving shared progress against expected outcomes through to completion for each project
• Strong drive to learn new concepts/technology with the ability to embrace a rapidly changing environment
• Intermediate Excel proficiency
• Organizational skills with the ability to manage large data sets to find trends & patterns
• Strong PowerPoint presentation skills with the ability to present insights through storytelling to influence in a matrixed environment
• Expert critical thinking skills with the ability to identify process enhancement opportunities where the right path forward is not always clear

Preferred:

• Experience working in CPF or HCPM – or Healthcare Provider Data Management systems preferred
• Knowledge of Commercial Network, Contract and Demographic provider data elements highly preferred
• Strong knowledge and experience in healthcare operations, with an emphasis on healthcare providers, contracting, and provider services a plus
• Some knowledge or exposure to Cigna systems is preferred, which may include Proclaim, PMHS, SANP, or Facets.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 77,300 - 128,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.