Cigna

Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.

Description

This role is a member of the lead team of the Adoption Center organization within Delivery Support & Insights. This position will be key leader on the team in designing activities that help to iterate and scale the optimal business process to achieve expected business outcomes as new capabilities are delivered and adopted by the business.

The focus of this role is to drive awareness and influence quick resolution of defects & issues as capabilities are being delivered to the business; ultimately increasing the speed of adoption by enabling quicker decision making.

Activities will include regular meetings with teams within the Adoption Center as well as technology and operations teams to ensure issues are being identified, tracked, and acted upon by technology as quickly as possible. Often being the one to challenge both tech and business to think through all sides of an issue to ensure the proposed solution and prioritization of fixes across multiple issues is considered to keep the value of the overall project on target against expected timeline/goals.

The ideal candidate should be familiar with data analysis, process improvement, test & learn methods, designing and maintaining findings, implementing new automation, assisting in the development and enhancement of processes, and analyzing results to improve better outcomes.

This is a high energy, high work ethic role – continuously innovating the way we work to drive accuracy and efficiency, while supporting a technical, strong, and empowered team.

Job responsibilities include:

• Key lead team member of the Adoption Center and owner of all Issue Management for aligned project
• Ensuring issues are being raised by active listening, asking lots of questions, and challenging matrix partners to think outside the box
• Assists with ensuring both tech and business needs are considered to drive prioritization of fixes and speed of adoption by the business to keep the project on track
• Maintains project issues/risk logs, implement mitigation strategies, and confirm all issues are resolved appropriately
• Leads regular meetings to review progress of issue resolution with both tech and business teams present
• Comfortable working in an environment with priorities often changing daily – ability to prioritize work accordingly
• Works independently and collaboratively with Cigna and Cigna's Global Service Partners to identify additional opportunities for innovation within the process
• Strong ability to tell the story of the data for the business to help influence process enhancements
• Creating and maintaining documentation for all developed and supported processes and tools
• Ability to quickly deliver in an ambiguous environment – able to handle multiple iterations to accomplish the final product
• Able to organize and execute project deliverables with high quality, leadership, and drive strategic execution
• Comfortable leaning in to learn complex data relationships and making connections to other parts of the organization that may be impacted by the data or outcomes as you learn more over the course of the project
• Builds and maintains working relationships with functional areas inside and outside of the team
• Ensures a positive, collaborative work environment among the team

Required Competencies:

• Interpersonal Savvy: Building and utilizing formal and informal channels and relationships.
• Perspective: Differentiate between what’s really important through a larger lens. Consumers, customers, impact. Utilizing perspective in day to day and program planning efforts and prioritization.
• Informing: Communications are tailored for audiences. Right medium, right timing, right content. Effective at simplifying the message and conveying important facts and concepts. Consistent, effective communication.
• Priority Setting: Can separate what’s truly important vs. what is not. Ensures proper attention and action to critical items. Through the lens of impact, planning, deliverables. Gains awareness and buy in.
• Organizing: Strong, visible leadership. Identifies action items and organizes to drive action and results. Comfortable leading and organizing amongst higher bands. Efficient and effective meetings, calls, actions items.

Required Qualifications:

• Bachelor’s degree or higher strongly preferred or equivalent work experience required
• Minimum 8+ years of experience working in a role deriving insights from large data sets using critical thinking and innovative analysis approaches, all in a business environment but able to speak the language of technology to bridge gaps
• Minimum 7+ years of experience working in a role focused on improvement of business processes
• Strong data mining and analytical skills from a business perspective
• Demonstrates excellent oral, presentation, and written communication skills with the ability to work effectively within diverse groups
• Strong organization skills with the ability to manage multiple priorities that differ in complexity and scope
• Self-directed, works independently with minimal oversight
• Functions as a team player and peer leader
• Proficient critical thinking skills with the ability to identify process gaps and determine root causes with consistency in results
• Ability to build, manage and develop successful teams indirectly with influence
• Proficient with Microsoft Office Suite

Preferred Qualifications:

• Knowledge of Medicare and/or Commercial Network, Contract and Demographic provider data elements highly preferred
• Strong PowerPoint presentation skills with the ability to discuss data analysis results and root cause defects through storytelling to influence process improvements and/or to raise issues identified
• Experience working in CPF or HCPM highly desired

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 96,000 - 160,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.