Marriott

JOB SUMMARY

The Director, PMO, GSO & NSO is a key member of the Greater China Marriott Sales Organization (MSO), which provides business consultancy, project management & deployment services to Greater China Sales Organization. The position will report into the Vice President, GSO & NSO Greater China. This role is responsible for:

• Providing end-to-end sales project management and analytical support for various Marriott Sales Organization programs to ensure successful delivery of project objectives
• Providing critical thinking, structured problem-framing and constructive solution-building capabilities to cross-functional project teams
• Providing project management support to cross functional initiatives within GSO / NSO, ensuring alignment with organizational goals, efficient resources utilization, and timely execution
• Engaging key stakeholders to identify, plan and execute deployment projects that support the strategic priorities of the company
• Designing, developing, facilitating and leading the execution of strategic planning efforts
• Leading associates, cross-functional teams and external partners implementation of Marriott Sales Organization strategic initiatives
• Activating and sustaining effective business relationships through strategic thought leadership and strong abilities to navigate and influence across the Greater China organization

Success in this role requires strong organizational skills, strategic thinking, strong work ethic, and the ability to manage multiple complex projects and priorities concurrently. This position will work closely with other departments within Marriott’s Greater China and Global Headquarters (e.g., Sales, HR, Finance, Analytics, Revenue & Technology etc) as well as with senior leadership in the field.

This individual will focus on the following project types:

• Strategic projects:
  • Leading to launch GSO & NSO transformation related projects
  • Leading the planning, problem solving, research, and analyses to develop recommendations for key business issues.
  • Leading other projects to support GSO / NSO operations
• Deployment projects:
  • Lead the strategy, planning and execution of large-scale deployment projects (e.g. rollout of new capabilities to all hotels)
  • Strong and effective communication skills with all the stakeholders.
  • Support and assist for change management communications
• Project management assignments:
  • Providing project management support in key cross functional initiatives including creation of detailed timelines and milestones, project governance and tracking and development of future operating model
  • Make sure all the milestones achieved on time and deliver the results.

CANDIDATE PROFILE

Education and Experience

• 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
• Minimum 10-12 years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance

Attributes, Skills & Experience Preferred

• Proficiency in English as working language; Chinese is a plus
• Prior experience in large scale deployment projects and working with cross-functional teams in a matrix-managed environment is required
• Prior hotel & above property working experiences is required; knowledge of hotel sales functions is preferred
• Prior consulting or project management experiences and knowledge to work with internal and external stakeholders is required
• Strong change management skills including ability to communicate changes clearly and persuasively, anticipate issues that may arise and strategically involve and influence senior leaders to motivate change
• Strong communication and presentation skills (esp. to senior leaders)
• Strategic Thinking: Strong at analysis, creative brainstorming, design, end-user/customer segmentation and mapping in order to support solution-focused problem solving to critical business challenges.
• Change and Ambiguity: Able to support the organization and team in working through unclear situations, challenges and opportunities through strong situation analysis and framing, rapid stakeholder assessments, critical decision making, solution brainstorming, and making data-driven way forward recommendations.

CORE WORK ACTIVITIES

Project and Strategy Leadership

Leads sales consultancy and deployment projects in collaboration with discipline experts from other Commercial discipline & Operations, HR, Finance, and Greater China Commercial Leadership to:

• Designs, plans and implements Greater China sales initiatives, working with Greater China Commercial leaders and Vice President, GSO & NSO, Greater China to meet project objectives and goals on time and on budget
• Provides project management, change management, communication, analytical sustainment support for cross-functional projects
• Creates and delivers periodic and on-going presentations on findings and opportunities for senior management and other key stakeholders
• Leads & manages the implementation of program initiatives by deploying solution to properties, track property performance, gathering stakeholder information, producing program updates in a timely manner and ensuring delivery deadlines are met
• Actively manages project external stakeholders in product or solution design, tech development & enhancement as well as issues identification & resolution
• Designs & manages project governance, assess project risk management to ensure the project complete on-time and on-budget

Project and Strategy Execution

Leads initiatives in partnership with the Greater China Consumer Operations team to drive change across the Marriott Sales Organization. Acts as a project leader and day-to-day project decision maker with the following responsibilities:

• Accountable to the results of the project
• Provides content guidance to the project, including business strategy development and implementation, measurement and long-term sustainment of project objectives
• Participate in review cycles at key milestones & provide go/no-go decision
• Actively participate in strategy development sessions
• Develop and drive implementation plan and deliver program
• Ensure appropriate stakeholder input and engagement, senior sponsorship and resourcing
• Establish key milestones and approval roles while ensuring timely delivery against milestones and project risk assessment and management
• Delivers program Key Performance Indicator metrics to measure performance and goal tracking
• Partners with internal & external stakeholders to capture feedback, resolve issues, and facilitate cross-group discussions to drive business strategy and and/or technical solutions.
• Ensures strategy initiatives, priorities and operations are represented and advocated for, to all accountable resources to achieve goals and objectives.
• Facilitates continent alignment of project goals and objectives. Drives pre-launch planning activities utilizing cross-discipline, scalable processes and communication channels

Additional Responsibilities

• Partner with Data analytics and Goal Setting, MSO to provide regular sales organization leadership update
• Internal Communicates with supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.
• Informs and/or updates leaders on relevant information in a timely manner.
• Manages time effectively and conducts activities in an organized manner.
• Presents ideas, expectations and information in a concise, organized manner.
• Uses problem solving methodology for decision making and follow up.
• Performs other reasonable duties as assigned by manager.
• Some travel required.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.