Wawa

Job Description

Job Title: Instructional Designer

Department: People Team

Location: Red Roof

Pay Band: Professional

Job Summary: The Instructional Designer reports to the Senior Supervisor of Learning Experience and is responsible for design development, implementation and management of learning and communication programs and plans to achieve strategic and tactical business goals.

Principal Duties:

• Conduct root cause analysis for training requests, serve as a performance consultant for internal and external contacts to understand business and performance issues and recommend appropriate intervention to drive business results for low and medium impact projects. Ensure projects are completed effectively and in a timely manner with best in class quality.
• Select or develop learning solutions utilizing appropriate methodologies from instructor led to self-directed learning which may include one or more of the following: content curation, lesson plan for classroom training and virtual training delivery, computer-based training including rapid design, reference materials, job aids, etc.
• Work cross functional with the business and Internal Communications Team to draft communication plans and timelines and determine most effective communication vehicles for low and medium impact change enablement initiatives.
• Ensure all materials are accurate, current and maintained to standard operating procedures. Perform end to end quality checks to ensure accuracy of materials.
• Train Program Facilitators on the delivery of new interventions and programs.
• Coordinate and/or support training for all areas of the Company.
• Create effective evaluations for training programs in order to measure degree of compliance and knowledge transfer; monitor on-going training needs and adjusts training plans/programs accordingly.
• Manage multiple training projects and delivers high quality design solutions on schedule.
• Identify detailed training requirements and independently develop all required training, documentation, work instruction and support material.
• Implement training as appropriate by collaborating with the internal team to ensure materials are elevated to LMS and/or SharePoint.
• Assist in the development of other team members.
• Perform other duties as assigned.

Essential Functions:

• Ability to work well individually as well as in a team environment
• Excellent oral and written communication skills
• Excellent customer service skills
• Ability to work with little or no supervision
• Detail oriented and strong organizational skills
• Strong analytical and problem solving skills
• Ability to handle multiple projects
• Excellent interpersonal skills
• Proven self-starter with demonstrated ability to make decisions
• Solid leadership skills
• Excellent presentation skills; ability to influence
• Ability to work collaboratively across levels and functions
• Ability to complete projects on time and within budget
• Proven project management skills and ability to manage several projects simultaneously

Basic Qualifications:

• Bachelor's degree in Human Resources, Business, Psychology, Education, or other related field preferred or equivalent experience
• Three to five years of experience in Instructional Design and Adult Learning Theory
• Demonstrated ability to lead and coach project teams
• Demonstrated ability to design effective associate relations and development programs and measures
• Proficiency in Microsoft Office Suite, MS Project, and Adobe Creative Suite.
• Experience with web design tools, Articulate Storyline, InDesign, Xyleme, Photoshop, Illustrator, and video editing software is highly preferred.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.