ABM Industries

Job Summary Details:

Pay rate: $19.50 per hour

The Guest Experience (GX) Team at Orlando International Airport is front and center in providing outstanding customer service to all guests travelling through the airport. Providing personalized one-to-one service to guests, assisting them through their airport journey and helping to drive operational efficiency are what create a unique luxury experience for our passengers and set the GX Team apart. The Guest Experience Ambassador is a highly motivated individual who can work as part of a team and deliver outstanding and proactive customer service to all guests.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

The Guest Experience (GX) Team at Orlando International Airport is front and center in providing outstanding customer service to all guests travelling through the airport. Providing personalized one-to-one service to guests, assisting them through their airport journey and helping to drive operational efficiency are what create a unique luxury experience for our passengers and set the GX Team apart. The Guest Experience Ambassador is a highly motivated individual who can work as part of a team and deliver outstanding and proactive customer service to all guests.

Responsibilities:

• Provide a quality customer experience to guests throughout Orlando International Airport using clear and professional language.
• Become a solutionist by working with guests to correct any issues they may have in relation to their airport experience. Exceed guest expectations by providing additional service support in collaboration with airline partners.
• Be an expert of MCO’s facility and the amenities available throughout the terminal, including choices for shopping, dining, and relaxation.
• Champion communication by working with your teammates, leadership, and external partners to ensure a smooth operation by alerting stakeholders to crucial changes and/or operational issues.
• Handle a fast-paced environment with ease and precision, including moments of congestion and irregular operations (IROPS). Correctly disseminate vital information as it changes.
• Similar work duties as assigned.

Requirements:

• A minimum of three years’ experience of customer service. Experience with luxury retail, hotel and aviation environments is a plus.
• Advanced communication and relationship-building skills.
• Ability to maintain confidentiality of highly sensitive information.
• Ability to work both independently and as part of a team to solve issues and handle a rapidly changing environment.
• Must be computer literate and proficient with Microsoft Office Suite, especially Outlook, Word, and Excel.
• Ability to stand for up to 8 hours per shift with or without reasonable accommodation.

A good job for someone just entering the workforce or returning to the workforce with limited experience and education.

Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes.

For more information, visit www.ABM.com