ABM Industries

We are seeking a highly motivated and skilled person to direct and coordinate route operations during for our client in Holland, Michigan. This work is done in compliance with the procedures defined by the client. The Supervisor working is assigned duties involving daily communication and interaction with ABM Supervisors and the client. The Supervisor will primarily be responsible for tracking and reporting the status of the operations, communicating effectively with on-site personnel and the client, and ABM personnel.

Bilingual (Spanish/English, preferred)

1st shift: 6am to 2:30pm Monday - Friday OT/some weekends possible.

Benefit Information:

2025 Benefits

https://wpe-media.abm.com/wp-content/uploads/2025/ABM_2025_Employee_Benefits_Staff_&_Management_No%20Date%209.5.24.pdf

Responsibilities:

• Establish and maintain strong client relationships with a positive customer service orientation.
• Serve as main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved.
• Provide leadership and support while being available for emergency and off-hour support.
• Collaborate with other team members to optimize service delivery and ensure maximum efficiency.
• Plan and assign work schedules to ensure service delivery expectations are achieved.
• Ensure timely responses to client-reported emergency.
• Monitors radio, telephones and on-road provision of service for quality.
• Participates in analysis and review of operating performance.
• Continuously monitor employee timekeeping entries, looking for adherence to assigned work schedules and company policy.
• Look for opportunities to increase revenue by providing additional billable project work to new clients and/or existing base of clients.
• Arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work.
• All other duties, as assigned.

Qualifications:

• High school diploma or equivalent.
• Two (2) or more years of Supervisor experience is required.
• Two (2) years of Customer Service experience is required.
• Excellent verbal and written communication skills.
• Strong organizational and problem-solving abilities.
• Ability to multitask and work under pressure in a fast-paced environment.
• Proficiency in using computers and common software applications is required

#300

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes.

For more information, visit www.ABM.com