Abrigo

Description

We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their Enterprise Risk Management needs.

The Implementation Associate is a key role within the Professional Services team, designed for individuals with foundational experience in banking, SaaS, or consulting who are eager to grow into a full Implementation Consultant position. In this role, you'll support the successful delivery of client implementations by assisting with product configuration, gathering requirements, and contributing to project execution.

This is a highly collaborative role that partners closely with Implementation Consultants, Project Managers, and Client Education teams. We're looking for driven, detail-oriented professionals who are passionate about finance and technology and excited to develop the skills necessary for long-term success in SaaS implementations. Applicants may choose to work remote or office based in Raleigh, NC or Austin, TX.

What You’ll Do:

• Build subject-matter knowledge of the Sageworks Banking/Loan Origination platform through hands-on experience and structured learning.
• Support client implementations by assisting with platform configuration, documentation, and delivery preparation.
• Participate in client meetings and working sessions to gather requirements, capture decisions, and take detailed notes.
• Assist Implementation Consultants with software configuration tasks and maintaining project plans and tracking key milestones.
• Collaborate with Project Managers to ensure task status, risks, and issues are communicated appropriately.
• Coordinate with Client Education to support training efforts by sharing configuration and product information.
• Maintain and update internal documentation, training materials, and process guides.
• Provide excellent internal and client support, including basic troubleshooting and post-meeting follow-up.

What You’ll Need:

• 1-2 years of experience in banking, consulting, SaaS implementation, or related fields.
• Foundational knowledge of credit, banking processes, or financial systems preferred.
• Strong interest in building a career in SaaS implementations and professional services.
• Effective written and verbal communication skills.
• Demonstrated organizational and time management skills.
• Comfortable learning new software platforms and technical concepts.
• Able to work independently and collaboratively in a fast-paced environment.
• Willingness to travel up to 50% of the time for client-related activities.

What You’ll Get:

• Market competitive total rewards package
• To be part of the Heart & SOUL of a winning company with an inspiring mission
• The opportunity to Make Big Things Happen
• Competitive salary along with full health benefits with an HSA option
• Flexible PTO and bank holidays
• 401(k) plan and company match

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law. Abrigo is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at Careers@abrigo.com with the subject line accommodation.