Orion Advisor Solutions

About this Opportunity:

As a Manager, Fulfillment Supervisor, you will manage the day-to-day functions of the Fulfillment team’s work that services clients and advisors including the processing of incoming mail and its distribution into workflow, coordination of outbound marketing material and coordination of outbound mail. The role is focused on the management of daily services and team member assignments based on workload. This position manages the ordering and receiving of office and mail supplies. As we continue to evolve and live our Orion values, we are looking for someone to grow with us.

For Internal and External Candidates:

Candidates must work in-office in Hebron, KY.

In this role, you'll get to:

• Manage team members to ensure oversight to daily process work of all aspects of the fulfillment department
• Ensure all work is processed accurately, on time, and within budget according to defined service level metrics; assisting as needed to deliver top-level service alongside team members for all processes delivered
• Schedule work to support business servicing needs as required according to work volumes
• Analyze team servicing efficiencies and make recommendations for continued improvements
• Provide leadership and mentoring to team associates by ensuring accountability for all team members, cross training, and personnel issue management as required
• Interact and partner effectively for all processing issues, metrics, and coordinated activities across all appropriate internal business teams
• Assist with team planning and growth strategy
• Ensure execution of all industry and Orion specific compliance matters within the team
• Log and scan checks for automated check deposits (Check 21)
• Order office and mail supplies
• Be responsible for handling all checks following Orion Check Handling procedures.

We're looking for talent who:

• Has excellent customer service and communication skills
• Possess proven ability leading teams to execute successfully through change
• Has demonstrated experience with process improvement techniques and measurements
• Has experience with workflow, mail meters, printers and outbound mail programs
• Possess minimum of a high school diploma or equivalent.
• Obtain Orion Industry Certification.
• Has minimum of 3 years of experience in an administrative, office manager, or mailroom role
• Has prior Experience in a leadership or management role
• Owns and manages relationships with stakeholders directly and work effectively with people at all levels in an organization

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Salary Range:

$45,250.00 - $64,750.00

The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parental leave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.

About Us

At Orion, we achieve our best work when we support one another, staying personally accountable to each other and the clients we serve. We create a welcoming environment where everyone is respected, valued, and heard. Our commitment to create raving fans ensures we consistently exceed client expectations. Thinking differently is in our DNA—we innovate always, push boundaries, and reject the status quo to deliver transformative outcomes. Together, we support one another and see it through to success, driving our collective achievements and those of our clients.