#JobUpND
Department: Unemployment Insurance
Salary: $4,768 per month
Status: Regular, Full-Time Position
Join Job Service North Dakota as a Senior Claims Adjudicator and make a meaningful impact on our great state! Guided by our core values to be Purposeful, Respectful, Collaborative, and Loyal, we’re seeking a passionate professional to support our mission in Meeting Workforce Needs.
While this position reports to our central office in Bismarck, ND, it has flexibility to work onsite, hybrid, or a remote schedule. Enjoy a rewarding work opportunity with a competitive benefits package, including fully paid family health insurance, paid leave, ten holidays, retirement plan options, an infant-at-work program, and more!
The Senior Claims Adjudicator is responsible for adjudicating Unemployment Insurance claim issues according to Federal and State unemployment laws and agency policies. This includes reviewing information from claimants and employers to determine benefit eligibility, correcting wage information, assigning benefit charge liability, and issuing appropriate determinations. As a point of contact for customer inquiries, you will answer questions and provide guidance regarding reemployment, benefit eligibility, claim filing, denials, payments, public applications, claim status, technical issues, and inquiries from local office staff.
The Senior Claims Adjudicator also coordinates activities within various programs (CWC, Wage Transfer, UCFE, UCX, Wage Protest, and TRA) to meet state and federal program requirements and metrics. This includes advising program requirements, coordinating updates, reconciling billing statements, resolving wage discrepancies, and potentially working with local offices and other agency staff.
To be considered for this position, you must have the following experience/education combination:
Education may substitute for the work experience on a year for year basis.
Preferred applicants will have knowledge of the unemployment insurance program and/or program administration experience. Preferred applicants should also be able to demonstrate outstanding customer service skills, communication and listening skills, assessment skills, attention to detail, and ability to work through various challenges and obstacles.
"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt
More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.
Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.
Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.
All application material must be received online through the ND PeopleSoft System on or before 11:59 p.m. on the closing date and must include:
Applications will be scored based on a 100-point candidate questionnaire to be considered for interviews. It is very important to be thorough and detailed on all your application materials.
Applicants claiming ND veteran’s preference must submit documentation proving their ND residency and eligibility under North Dakota Century Code 37-19.1. Refer to https://www.veterans.nd.gov/benefits-and-services/veterans-preference-nd/documentation-required-applicant for required documentation to upload.
Applicants are encouraged to provide genuine responses that accurately reflect their own skills, experience, education, and background when completing their application. The use of AI tools to generate answers should be limited to ensure responses are authentic.
Job Service North Dakota does not provide sponsorships.
For more information or if you need accommodation or assistance in the application or selection process, contact Raeann Schmitcke, Human Resource Officer, at raeannschmitcke@nd.gov or 701-328-2840. TTY users may use Relay North Dakota at 711 or 1-800-366-6888.
Learn more about Job Service North Dakota at https://www.jobsnd.com/
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.
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