CoStar

Customer Support Generalist, Visual Lease

Job Description

OVERVIEW

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our Clients. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our Clients, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our Clients, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

Visual Lease

As the centralized system of record for all lease-related financial, operational, and legal data, Visual Lease, a CoStar Group company, is purpose-built to support every team involved in managing a company’s leased and owned assets. Informed by nearly three decades of experience, our platform integrates lease management, lease accounting, and sustainability reporting, enabling organizations to save time, mitigate risks, reduce costs, and support sustainability initiatives. Our award-winning software is used by 1,500+ organizations to manage more than 1 million real estate, equipment, and other leased asset records globally.

Job Description

Visual Lease is in search of a passionate and energetic Customer Support Generalist that will assist our clients with technical questions within the platform. The Customer Support Generalist is the primary point-of-contact between Visual Lease and our customers, making this a great opportunity to make a large impact in the business!

Customer Support is responsible for providing consistent, top-notch customer service and product expertise by responding to, managing and resolving technical inquiries from clients. You are a great match if you are quick to learn a new product, analytical and driven to help customers solve problems.

This position will be full-time in the office and will be based in New Jersey or Atlanta.

What will you do?

• Take ownership of all customer inquiries related to how-to’s and technical issues or problems.
• Communicate through various channels such as email, phone and virtual calls.
• Build strong relationships with customers through timely communication and accurate issue resolution.
• Meet or exceed SLA while providing the highest quality of service.
• Manage your case workload daily to ensure proper and timely communication with all clients.
• Stay up to date on all new features and existing issues.
• Collect enhancement requests and provide feedback to the proper departments.
• Collaborate cross functionally with other department representatives to ensure the best quality service to our customers.
• Maintain customer case data integrity within our CRM (Salesforce).
• Leverage internal resources to provide accurate responses to customers as quickly as possible.
• Adhere to all published processes and procedures.
• Be the “voice of the customer” when working cross functionally.
• Troubleshoot issues reported by customers to determine pervasiveness and severity.

Basic Qualifications

• Bachelor’s degree required from an accredited, not-for-profit University or College.
• A track record of commitment to prior employers.
• 1+ years related experience interacting directly with customers and resolving customer concerns or challenges.
• Driven and independent learner with the ability to grasp new concepts quickly.
• Ability to organize and manage multiple and competing priorities.
• Excellent written and verbal communication skills.
• The ability to work a modified schedule performing after-hours and on-call work as necessary.
• Professional, positive, and nurturing attitude with all clients.
• Strong sense of urgency and responsiveness.
• Self-motivated with a demonstrated ability to take initiative.

What’s in it for you?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing