Old Mutual

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Works with Sales to drive profit and premium growth for assigned portfolio/s by executing the organisational business plans. Researches competitor trends and recommends changes to existing process, policies, mandates and rating guides to ensure competitive pricing to support new business growth targets, increase portfolio profitability and improve customer retention. Responsible for risk evaluation, pricing and selection / rejection of new business for all assigned accounts within the portfolio.

Job Description:

• Works with Sales to drive profit and premium growth for assigned portfolio/s by executing the organisational business plans.
• Analyses quality and quantity of risks underwritten and prepare reports that review Client books and profit / growth trends with recommended action plans.
• Analyses underwriting performance, identifying problems within the portfolio and proposed action plans to address / rectify portfolio performance.
• Monitors market conditions, competitive landscape and researches risk, environment and factors necessary to grow new business of identified accounts.
• Performs analysis of complex accounts by combining past experience, intuition and trade credit / business acumen to fully understand the risk to enable strategic portfolio decisions to be made.
• Ensures the portfolio achieve production, profitability and service objectives.
• Quotes, prices and underwrites new policies primarily for complex or service sensitive accounts.
• Monitors risk selection and pricing decisions for portfolio/s both on a book of business and at an individual account level.
• Understands workflows during high volumes and identifies and / or streamlines existing processes or systems to maintain quality standards and achievement of service level agreements.
• Proactively identifies opportunities through detailed performance plans with actions, accountabilities and scheduled performance checkpoints to maximize profit and pipeline management of the portfolio/s.
• Works with Sales to market organisational products and services to drive broker and company results, including products that may enhance an integrated financial customer offering.
• Works with the Sales team to build solutions for clients to increase portfolio profitability and growth by understanding the customer appetite for organisational products, reasons for policies not being taken up, reasons for service failures and competitor product offerings.
• Works with Sales to communicate with clients to establish the organisation as the provider of choice.
• Communicates product, technology changes, industry trends, process inefficiencies and portfolio objectives against plan to the portfolio team.
• Completes client visits with portfolio Sales team when required to develop new accounts, service existing accounts, review broker performance, and enhance broker relationships.
• Leads delivery of appropriate customer service levels. Follows up and ensures proper handling of escalated customer service requests.
• Ensures that tools, training and support are in place to positively impact success for the clients within the region.
• Identifies and communicates training needs and opportunities. May assist in the development or training content as a subject matter expert.

Continuous improvement to ensure effective service:

• Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
• Ensure adherence to organisational policies, practices, guides, mandates and procedures.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.

Service delivery to ensure customer satisfaction:

• Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Cost control and governance adherence:

• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
• Comply with corporate governance policies, procedures and standards.
• Operate within agreed mandates.

Quality people practices:

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Ensure achievement of own performance objectives.
• Actively share information with other team members regarding successes, issues, trends and ideas.
• Actively participate in own professional development and career path.
• Actively promote a culture of learning and high performance culture amongst team members.

Minimum Requirements:

• Bachelor degree and/or equivalent NQF Level 7 qualification in general insurance.
• 5 – 8 years’ experience in Trade credit underwriting / Trade credit insurance.
• 2 – 3 years’ experience leading a team of specialist underwriters.

Skills

Accounting, Budget Management, Change Management, Data Compilation, Executing Plans, Financial Acumen, Legal Practices, Management Reporting, Numerical Aptitude, Policies & Procedures, Presenting Solutions, Professional Presentation, Risk Management, Servant Leadership, Underwriting Management

Competencies

Balances Stakeholders

Builds Effective Teams

Business Insight

Communicates Effectively

Ensures Accountability

Financial Acumen

Instills Trust

Manages Ambiguity

Education

NQF Level 9 – Masters

Closing Date

18 June 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!