Edward Jones

Job Title

Learning Systems Manager

Recruiter

Demi Terveer

Opportunity Overview

What You'll Do:

At Edward Jones, the Learning Systems Manager is responsible for researching, selecting, configuring, rolling out, and supporting technologies within the firm. Successful candidates will be comfortable working independently to improve our technology stack through strong technical knowledge, advanced communication skills, and deep experience in stakeholder management.

In this role, you will work within Enterprise Learning and beyond to support the technology used to drive our learning content. This includes traditional asset development platforms, learning management systems, but also extends into generative AI and automation-based solutions to improve our efficiency, capabilities, and product quality.

Here are a few of the key responsibilities you will be a part of…

• Modernize the learning technology stack through research, business case development, stakeholder management, requirements gathering and drafting, prototyping, use case development, testing, and workflow optimization.
• Navigate firm governance boards to adopt new products while accounting for firm risk.
• Leverage AI and automation-based solutions (e.g., Power Automate) to improve department efficiency, capabilities, and deliverable quality.
• Manage change across a wide set of technical, executive, and learning stakeholders to ensure technology adoption and return on investment.
• Feel comfortable working independently through ambiguity to help the team identify a clear vision and direction.
• Draft and champion design standards that ensure responsive design, high usability scores, and consistent accessibility in service of impactful, fit-to-purpose learning and development initiatives that achieve business outcomes.
• Partner with professionals to remove constraints to the use of firm technology that can be used to optimize learning outcomes, including digital learning cohorts, practice and simulations, and integration of learning into the flow of work.
• Create digital workflows that enhance our ability to create best-in-class learning experiences with ease and speed, improve the efficiency of learning content use and maintain our culture of compliance.
• Populate and maintain the Enterprise Learning library of learning design templates and assets to ensure first-time quality of learning deliverables.
• Establish and manage learning technology metrics and key performance indicators.
• Scale design innovations across Enterprise Learning by documenting custom code and distributing templates for complex digital learning experience solutions
• Establish best practices and quality rubrics for effective learning design and delivery for new learning technology use.
• Mentor learning and performance professionals at a variety of levels in the use of technology-driven learning design options, search optimization, graphical treatments, and digital visualizations of learning and performance data.
• Co-lead the evaluations of new technology options and liaise with the Learning product team to manage resource requirements and ongoing investments in Learning Technology.
• Ensure the delivery of quality digital learning solutions by anticipating, testing, and remediating potential technical limitations or user acceptance problems before product release.
• Other duties as assigned
• This role is posted internally as a Learning Tech Engineer, HR***

Req ID

104468BR

Position Type

Home Office

Position Schedule

Full-Time

EEO Statement

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Posting Location

Arizona, Tempe, Missouri, St. Louis

Company Description

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

External Flexible Work Option(s)

Hybrid, Remote

Awards and Accolades

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

Country

United States

Search Headquarters Positions by Area of Interest

Human Resources

Position Requirements

What Experience You'll Need:

• Bachelor's degree and/or equivalent experience
• 5+ years in corporate learning, performance consultation, or similar role, successfully designing and developing digitally enabled learning experiences for desktop and mobile solutions
• 3+ years of experience with Learning Management System (LMS) and Learning Experience Platform (LXP) administration, including:
  • Experience implementing new technologies and processes to support departmental goals.
  • Ability to conduct user experience research to develop and optimize digital solutions.
  • Ability to successfully organize and manage multiple projects and processes in a dynamic environment with a complex map of stakeholders.
  • Excellent organizational and documentation ability; strong technical writing skills.
  • Ability to identify and solve broad, complex, and non-routine problems involving multiple business areas, competing priorities, and a diverse set of disciplines, data sources, and issues simultaneously, often very quickly and with creativity and a human-centered approach.

What Could Set You Apart:

• Experience with PowerAutomate
• Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.***

Salary Information

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.

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