FedEx

Description

Employs advanced expertise of all customer-centered design principles, skills, methods, and technologies and deep expertise of business/product development to lead design project teams through full design activities and all aspects of design projects. Primarily interacts with professionals and management of internal clients. Leads collaboration with Design Researchers, Creative Designers, and interactions with external customers. Performs activities/roles such as: Frames and reframes business challenges to focus design efforts; Empathizes with customers to discover pain points and unmet needs- Synthesizes customer and other research to develop key insights; Brainstorms ideas and develops high impact concepts and business opportunities; Prototypes and tests concepts with customers; Uses effective storytelling methods to convey knowledge or pitch opportunities; Facilitates collaborative design activities and methods; Coaches less senior staff and other employees in customer-centered design principles, skills, methods, and technologies.

Job Description

The Product Designer Lead is responsible for bringing innovative ideas, new solutions, and strategic vision to life through outstanding design-no matter what the medium, but especially visual design. The mission of the Gen AI CoE at Dataworks is to provide tools to support Generative AI and drive value throughout the Fedex Enterprise. This team is highly collaborative, creative, and scrappy. As a member of the Gen AI CoE team, you'll explore problem and opportunity spaces in new technologies, new products/services, and new ways of working. This role is critical to bringing ideas and solutions to life with great design.

Under minimal supervision employs customer-centered design principles, skills, methods, and technologies and knowledge of business/product design and development as part of Dataworks Product Design team and capability projects.

Job Responsibilities:

• Leads conversations based on organizational strategy and principles to create alignment.
• Facilitates discussions across teams, ensuring that everyone has an opportunity to share their opinion and be heard, and that discussion outcomes tie to stated goals.
• Guides discussions toward decisions, clarifies user experience strategy, and gets buy-in.
• Works collaboratively with stakeholders to sketch potential use cases or user flows.
• Creates highly detailed design artifacts (flows, journey maps, service blueprints, wires, mocks, prototypes, specs, related documentation) to clearly communicate a compelling desired future state for the product.
• Develops and maintains UI components, patterns, libraries, and guidelines for a cohesive user experience as part of Design System development.
• Organizes content and navigation effectively on an application level (e.g., sitemap) and screen level (e.g., wireframe). Plans and executes card sorting activities with appropriate stakeholders.
• Works with a Product Manager to translate business requirements into UI designs
• Works with development team and engineers to refine requirements and take feedback on feasibility of designs

Skills / Abilities:

• Experience with or passion for generative AI, chatbots, agent support tools, and/or supply chain
• Proven ability to work cross-team and synthesize feedback and input from stakeholders
• Knowledge or work experience in design, design thinking, or related discipline
• Ability to use Figma & Adobe Creative Suite to create design solutions leveraging a design system.
• Experience in product design, interaction design, information design, and information architecture, web design
• Experience conducting user research and usability testing
• Ability to justify design decisions and articulate alternative design approaches
• You're always up for a challenge, are ready to jump into collaborative teamwork, and understand the significance of delivering work of second-to-none quality.
• You are comfortable with ambiguity and continuous iterations, and you’re a self-starter that will do what it takes/learn what is needed to get the job done right.
• You are comfortable working with engineers and with technical conversations and deep dives into highly technical topics

Domicile Information: This position can be domiciled anywhere in the United States. The ability to work remotely within the United States may be available based on business needs.

Minimum Education

Bachelor's degree/ equivalent in Design, Business or related field.

Minimum Experience

Five to seven (5 - 7) years experience in design, design thinking, or related discipline, related to projects with ambiguous changes and a highly collaborative environment, including clients in an agency environment. Two (2) years experience in leading design thinking work streams. Moderately advanced human relations and communication skills, including written, verbal, presentation, and digital presentation software. Moderately advanced understanding for user behaviors as it informs design.

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: Pay Range: 100K - 150K

Additional Details: Upload a current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by 5pm Central on June 26, 2025.

FedEx Dataworks is an Equal Opportunity Employer including, Vets/Disability.

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Dataworks does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, Dataworks is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact DataworksTalentAcquisition@corp.ds.fedex.com.