Wayfair

Who We Are

This position will comply with our hybrid work model and be expected to sit in our Boston, MA headquarters 3 days/week (T/W/TH)

Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. Our Product team plays a critical role in making this vision a reality by building technology that solves meaningful customer problems in elegant, scalable, and measurable ways. We work closely with Engineering, Experience Design, Analytics, Third Party system and service providers and business leaders across the company to bring these solutions to life.

We are seeking an experienced Senior Product Manager for Supply Chain and Retail Technology to lead a strategic initiative focused on transforming our last mile delivery platform. This includes integrating with third-party execution systems and logistics partners to streamline and scale delivery operations across North America and the UK. In this role, you will optimize the end-to-end shipment execution lifecycle for a diverse carrier landscape to reduce friction in the delivery process, and strong business performance.

You’ll act as a connective tissue between engineering, business stakeholders, operations, and external partners to deliver scalable and resilient solutions that power key business functions. This is a high-impact role for someone who thrives in cross-functional environments, can manage complex technical ecosystems, and is passionate about building foundational infrastructure that improves operational efficiency.

What you’ll Do:

• Own the long-term (18+ month) product strategy and near-term (6+ month) roadmap for platform tools that integrate with third-party execution systems, prioritizing features that deliver meaningful business impact.
• Understand Wayfair’s transportation order execution processes and supporting systems, identifying ways to improve efficiency and reduce friction.
• Lead discovery efforts to gather and translate internal and external partner needs into clear business and technical requirements.
• Collaborate independently with stakeholders, internal technology teams across supply chain, storefront and supplier-facing to drive improvements in speed, cost and customer experience metrics.
• Work closely with Engineering, Operations, Commercial, and External partners to deliver on your roadmap and improve team execution.
• Plan the phase-out of legacy systems with strategies that ensure a smooth transition to modern solutions without hindering business continuity.

We Are A Match Because You Have:

• 7+ years of product management experience, ideally focused on platforms, APIs, or integrations.
• Comfortable discussing API design, architecture decisions, and system workflows with engineers.
• Strong track record of leading third-party system integrations (e.g., TMS, ERP) and ability to manage 6+ month roadmap delivery with them.
• Strong communicator with a proven ability to collaborate across engineering, operations, and external partners. Experienced in managing complex projects involving 7+ cross-functional teams. Clear, effective writing is essential and expected in this role.
• Skilled at managing stakeholders, including senior leadership, and translating technical concepts for non-technical audiences.
• Positive, collaborative, and energetic approach to teamwork.

Why You’ll Love Wayfair

• Time Off:
  • Paid Holidays
  • Paid Time Off (PTO)
• Health & Wellness:
  • Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
  • Life Insurance
  • Disability Protection (Short Term & Long Term Disability)
  • Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
  • Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
  • Caregiver Services
• Financial Growth & Security:
  • 401K Matching (Employee Matching Program)
  • Tuition Reimbursement
  • Financial Health Education (Knowledge of Financial Education - KOFE)
  • Tax Advantaged Accounts
• Family Support:
  • Family Planning Support
  • Parental Leave
  • Global Surrogacy & Adoption Policy
• Professional Development & Recognition:

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.