JPMorgan Chase & Co.

Job Description

Are you familiar with legal documentation? Do you have the passion in driving documentation process improvement projects and transforming end-to-end credit documentation lifecycle to improve operational efficiencies and enhance client experience? If you're interested in working in an environment where you can aspire to be the best, constantly strive for continuous improvements and be part of a great team and winning culture, then explore this opportunity at J.P. Morgan. The team is dedicated to providing a superior client experience while maintaining a strong risk and control framework locally, in partnership with regional and global teams to deliver consistency across the firm.

As a Process Improvement Manager within the Credit Documentation team, you will be responsible for the delivery of strategic transformation and process improvement initiatives related to the end-to-end documentation management process – document preparation, negotiation, execution & retention across Asia Pacific.

Job Responsibilities:

• Drive process improvement by mapping end-to-end documentation process, scope problems, conducting root cause analysis to determine potential variables causing the issue, formulate actionable recommendations, design solutions, and quantify operational benefits.
• Drive creation and alignment of target state documentation management process vision and roadmap, including impact assessments, change management and communication plans.
• Lead the multi-year implementation of Icertis contract lifecycle management product across the functional teams in Asia Pacific in partnership with the Product, Technology, Legal, Credit Risk and Banking teams.
• Lead and execute the Continuous Improvement (CI) Program for all documentation management process improvement initiatives & the Post Implementation Review (PIR) Program in evaluating the effectiveness of implemented solutions over time, identify and propose recommendations for strategic transformations.
• Demonstrate ownership in engaging with WLS Senior Leadership and managing partnerships with various key business partners such as Product, Technology, Banker, Credit Risk, Legal and Controls to drive transformation initiatives related to documentation management process.
• Develop content to provide periodic updates to senior management & business partners regarding project milestones and recommendations to facilitate decision-making.
• Assist in implementing a culture of continuous process improvement through coaching and mentoring individuals and teams in the practical application of process improvement tools to enable project execution and drive culture change.

Required qualifications, capabilities and skills

• Bachelor’s degree with a minimum of 12 years of professional experience, including at least 7 years in financial services and 4 years of proven expertise in process improvement.
• Sound understanding of credit/legal documentation and associated processes.
• Basic knowledge of ICertis Contract Lifecyle Management tool.
• Creative thinker with strategic mindset, strong decision-making capabilities, and ability to structure and scope complex problems, apply a range of analytical tools, gain and synthesize findings and develop solution.
• Detail-oriented and highly organized, able to handle multiple competing priorities.
• Flexible and willing to accept changes in business priorities and challenges in a rapidly changing environment.
• Proven leadership skills.
• Strong presentation and communication skills (both oral and written), collaborates effectively across all levels of the organization and ability to lead and influence without having positional authority.
• Strong PC skills in Microsoft Suite (e.g. Word, Excel, PowerPoint, Visio, Project).

Preferred qualifications, capabilities, and skills

• Sound understanding of corporate lending and/or trade finance products, and credit/legal documentation and associated processes is preferred.
• Basic knowledge of Alteryx, Tableau, Robotics and other contract lifecycle management products is preferred.
• Basic knowledge of Artificial Intelligence and Large Language Model solutions is preferred.
• Experience in project management tools and methodologies is preferred.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.