Tyro

Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

???? Step inside life at Tyro here.

We’re looking for a passionate and experienced Process Analyst to join our Business Operations team on a 6-month contract. In this role, you'll play a key part in reviewing, mapping, and enhancing our internal processes to improve productivity, compliance, and customer outcomes. You’ll bring your expertise in process optimisation and change management to a collaborative and purpose-driven environment.

What you’ll do

• Own and maintain Tyro’s process standards and process inventory
• Support the management of the critical process framework
• Conduct end-to-end analysis of current business processes, controls, and workflows
• Identify inefficiencies and recommend actionable process improvements
• Design and document enhanced processes and control measures
• Create clear, detailed process documentation including flowcharts and diagrams
• Liaise with internal stakeholders to gather business requirements and understand operational needs
• Collaborate with teams to validate new processes prior to roll-out
• Monitor post-implementation process performance and iterate where required
• Assist in the development of training materials for new or updated processes
• Support the internal audit/review process by maintaining accurate process models
• Contribute to the prioritisation and approval process for system enhancements and upgrades

What you’ll bring

• Proven experience in a Process Analyst or similar role, within the banking or financial services sector (essential)
• Sound understanding of process improvement methodologies (Lean, Six Sigma, etc.)
• Strong analytical and problem-solving skills with attention to detail
• Ability to visualise and communicate complex processes clearly
• Experience with process modelling tools and techniques
• A collaborative mindset with strong stakeholder management capabilities
• Excellent written and verbal communication skills
• Adaptability to work in a dynamic, fast-paced environment
• A proactive approach to continuous improvement and change adoption

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive:

• A mix of in-office and remote working
• Learning and career development opportunities
• 16 weeks paid primary carers leave
• 12 weeks paid secondary carers leave
• Annual team-based volunteer day
• Birthday Leave
• Power Up Day (Additional day of leave)
• Weekly team social events, snacks, craft beer and wine, ping pong and video games
• Taco Tuesdays
• Mental health and wellness initiatives
• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

#LI-Hybrid