Payments Representative


Company Type

Avant is revolutionizing the world of lending by lowering the costs and barriers of borrowing for everyday people. At our core, we are a technology company that builds advanced platforms and uses custom analytics. Today, we help underserved consumers, the majority of whom get fast funding on our online platform without having to talk anyone. Tomorrow we plan to use our world class technology and underwriting capabilities to launch new products and bank partnerships that improve people’s financial lives.

Job Description

Let's get to business! We are looking for a Payments Representative for our new Operations Center in the Greater Knoxville Area. As a Payments Representative you will assist customers who have fallen behind on their payments and help them get current.  Our Payments Representatives handle inquiries through a variety of different channels whether it’s via phone calls (inbound and outbound), e-mails, or instant messages.


  • Assist customers by taking payments, setting up payment plans and negotiating account settlements
  • Work with a team while adhering to individual metrics.
  • Help us better serve our customers by identifying and communicating process improvement opportunities.

Minimum Requirements:

  • High school diploma
  • Type 35 words per minute
  • Pass a computer literacy test
  • Able to work mandatory overtime

Preferred Requirements:

  • Bachelor’s degree
  • At least one year of work experience in a customer focused environment or equivalent military experience
  • Have collections experience
  • Passionate about helping people
  • Strong verbal and written communications skills
  • Ability to adapt to a rapidly changing environment
  • Goal-oriented and quality focused
  • Prior experience in financial services, sales, or collections
  • Ability to work non-standard shifts


  • Relaxed dress code
  • Generous vacation package
  • BlueCross/BlueShield Medical & Dental Insurance
  • VSP Vision Insurance
  • 401k with a 4% match
  • And more!

Why Avant is a fit for you:

At Avant, we believe our values make a difference:

We value, support, and help each other grow

We are committed to active inclusion and diversity

We are transparent and believe the best idea wins

We succeed when our customers succeed

We get sh!t done… responsibly

And we keep it fun!

We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of online lending.

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Confirmed 17 hours ago. Posted 30+ days ago.

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