Drive pipeline quality, accuracy, actions updates and activities. Ensure that customer pipeline is accurately reflected in ACE.
Track customer development plans and priorities as set forth with the GCM, including managing sales pipeline.
Customer Dashboard end to end visibility management: Financial/Customer Performance, Customer pipeline management.
Driving white spot analysis in order to identify unlocked potential and related pipeline registration.
Support the opportunity assessment process led by Customer Managers, providing customer insights and sharing knowledge where applicable.
Partner with customer manager to identify areas of growth within the customer’s logistics spend.
Support process management of single BU tenders (where needed).
Drive contractual closure on new frame agreement (e.g., align T&C’s sustainability, liability limits).
Perform quality assurance of single BU tenders, including needed actions to support their completion.
QRR/QBR - prepare and project manage inputs/outputs into a QRR/QBR based on the agenda of the customer and customer manager.
Prepare and project manage inputs into selected sales meetings. Identify areas of opportunity for workshops, education, knowledge sharing, and business development.
Prepare DPDHL/customer slides for top executive meetings (GCB, TEC, board).
Prepare and support internal XBU Customer Team Calls providing a global and regional CSI view to the account (update on latest customer developments via Customer Dashboard).
Work closely with BU teams to ensure implemented solutions meet customers’ requirements.
Jointly with the BU, identify opportunities for improvement from customer interactions
Project manage the Customer Satisfaction Survey, from participation to reviewing results and actions from business units and functions.
Serve as a knowledge repository for business units on customer projects, business intelligence, and latest information.
Drive initiation and execution of customer supporting projects (e.g., segmentation, innovation, IT).
Position Requirements
Bachelor's degree/Tertiary Education in Logistics, and generally 5-10 years’ experience in related field or equivalent professional experience
Project management, stakeholder management and virtual team management skills, Excellent MS Excel skills.
Experience in one or more DPDHL Business Units (5 year minimum) or equivalent external industry experience
Knowledge of DHL operations, products, and capabilities
Strong negotiation, presentation, project management, stakeholder management and virtual team management skills
Experience in working with CRM software (e.g., Salesforce)
A passion for data analytics, including knowledge of key industry trends.
Ability to innovate and identify new insight opportunities from transactional data sources and research, demonstrable experience with Power BI or equivalent data visualization software.
Business Acumen and understanding of key financial principles.
Proven understanding and experience of commercial principles and processes
Excellent communication & interpersonal skill.
Good problem-solving skills, analytical and critical thinking