EagleView® is a leading provider of aerial imagery, property insights and software that transforms the way people work. EagleView holds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. EagleView provides the most accurate data, enabling customers in the government, construction, solar and insurance industries to make timely, informed and better decisions.
EagleView, the leader in aerial imagery, is hiring a Customer Success Manager in our Insurance Department. Customer Success Managers (CSM) possess the drive and desire to gain understanding, build relationships and identify opportunities with enterprise clients in efforts of building a deep understanding about their customers’ business and overall processes. Your key roles and responsibilities will be focused on identifying opportunities to implement scalable solutions, increase customer adoption, and maintain customer retention while continually driving towards efficiency gains within our customers complex workflows. This role requires the ability to grow our existing customer base by dynamically introducing new products and solutions, up-selling existing services and continually thinking outside the box to deliver on all customer needs. This can be accomplished by providing extraordinary customer support, white glove service for all new product launches and advocating for our customer needs internally. Seamless onboarding, recurring touch points, advising best practices, sharing proactive industry insights, understanding the customers pain points and optimizing existing processes positions a successful CSM as the trusted advisor and EV confidant the customer wants to partner with.
Additionally, you will be responsible for creating new strategies to implement solutions based on each individual customers needs. Creating opportunities to improve our customers business, driving and influencing their perceived needs, and helping them achieve their goals will be the keys to success. We are a fast paced, energetic team driven by continuous process improvement. We’re looking for motivated, organized, and independent team members. This position requires good communication skills and the ability to quickly pick up new technologies.
Preferred:
This job description is not an exclusive or exhaustive list of all job functions that a workforce member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate’s work experience, education and licenses, work-related training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. All Fulltime (30+ hours) employees are eligible for PTO, Sick, and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program; Pet Insurance. This is a full-time, remote position with a base salary range of $55,000 to $75,000 per year and commission eligible targeted at $8,000 per year, based on experience.
As an Equal Opportunity and E-Verify Employer, EagleView Technologies does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. We are committed to giving all applicants equal opportunity to participate in the application process and are open to discussing reasonable accommodations for candidates with disabilities.
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