Signify

Job Title

Project Manager – Post Sales COOPER LIGHTING SOLUTIONS

Job Description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.

Cooper Lighting Solutions is a business unit of Signify, the world leader in lighting.

More about the role

We’re looking for a Project Manager – Post Sales to join Ephesus Sports Lighting based in Syracuse, New York.

You will oversee project management functions related to Tier 1 claims and customer interactions. Your leadership will ensure that projects are executed efficiently and meet customer expectations.

We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!

What you’ll do

• Project Oversight: Lead project management activities for Tier 1 claims, coordinating with Regional PMs, Tier 1 Manager and Teir 2 Field Quality Engineer to ensure timely execution.
• Claim Resolution: Manage warranty claims, ensuring compliance with service guidelines and obtaining necessary approvals.
• Site Visits: Conduct site visits for projects, ensuring all requirements are met and documented.
• Legal Review Coordination: Facilitate legal reviews for Tier 1 claims, escalating issues to Tier 1 Manager as necessary.
• Weekly Calls: Organize and lead weekly post sales and failure analysis calls, ensuring all stakeholders are informed and engaged.
• Collaboration: Work closely with Tier 1 CSRs and FQE teams to maintain customer relationships and ensure project success.
• Documentation Management: Maintain project documentation and ensure all team members have access to necessary information.

What you’ll need

• Bachelors degree in communications, business, or related discipline from an accredited institution
• Proven experience in project management or a related field.
• Strong leadership and organizational skills.
• Excellent problem-solving abilities and attention to detail.
• Familiarity with project management tools and methodologies.
• Must be legally authorized to work in the United States without current or future company sponsorship needs.

Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you.

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 30,000+ people.

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Salary: $ 65,900 -$96,690

Bonus : 5%

Benefits Overview: Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts. Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account See #SignifyLife through the eyes of our employees!

Come join us, and together we can light the way.

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