about the role
about you
- Excellent understanding of Network environment, equipment, protocols etc.
- Excellent diagnostic and network troubleshooting skills with ability of quick identification and resolution of issues.
- Excellent communication skills, customer focused approach.
- Excellent interpersonal skills and the ability to communicate effectively at all levels and with all nationalities and cultures.
- Proactive attitude to use his/her initiative to react quickly, to work effectively in emergency situations under minimum supervision.
- Self-motivated and capable to work within a strong team environment is essential.
- Decent understanding of ITIL framework.
- Flexibility to work in 24x7 customer focused environment.
- Must be fluent in English language. Possession of multilingual skills is an asset.
- Previous experience of Airline / Aviation industry or Airline environment preferred.
- Ability to lead crisis bridge, bring all required entities in call, share meeting minutes, track actions and own incidents end to end.
- Good understanding of Cisco routing and switching / MLAN technology.
- Good understanding of SD WAN, APH-S & Zscaler solutions coupled with fair understanding of cloud services,SDWAN Fortinet & WLAN
- Good understanding of Telephony technologies
- Multitasking and able to perform under pressure.
- No NI Rating in the last two performance reviews.
additional information
Education, Qualifications, and Certifications
- Degree or equivalent in Electronics/Computers.
- Degree in business, or science (or other relevant area).
- Professional certification like CCNP / CCIP - At least Two papers should have been cleared in mandate.
- In addition, ITIL certified preferred
Experience
Preferred 3-5 years working experience with customer facing roles in technical helpdesk. 18 months in current job role as service desk specialist.
department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
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