Thomson Reuters

Manager, User Experience Research

About the UX Team

Thomson Reuters is dedicated to transforming the way we operate to be customer-obsessed and data-driven. We aren’t just changing the way customers engage with us, we are transforming and re-imagining our business, by focusing on the individual user. We are looking for curious, smart, self-driven UX professionals who love the challenge of turning complex problems and constraints into elegant solutions that meet our users’ needs. Our team promotes an agile, collaborative, supportive environment where diverse thinking, innovative design and experimentation is welcomed and encouraged. Our work focuses on a large portfolio of transformational efforts as we work together to deliver on the promise of making it easy to do business with Thomson Reuters.

This is an opportunity to inform the future of Thomson Reuters’ marketing, e-commerce, and product support websites and tools. You will lead a research team to uncover rich insights that actively inform our company's strategy. Our customers need trusted answers; our in-house teams provide those answers through the product touchpoints your research team helps inform. You will also shape internal research for Thomson Reuters’ design system with its consumers to inform the strategy and roadmap.

The Research Team’s mission is to enable evidence-based product and design decisions that empower our customers to do their best work. You will play an important role in leading our teams to successfully achieve this mission for our company and our customers.

About the Role

As a Manager, User Experience Research, you will:

Responsibilities

• Partner with groups across the organization including Product Management, Design, Engineering, and Marketing to execute UX and Product strategies.
• Grow, nurture, challenge and manage a talented and ambitious team of researchers – creating a world-class research team that fosters high performance and innovation.
• Guide your team as they conduct research from early discovery through launch utilizing critiques, brainstorming sessions, and other human-centered design methodologies and practices.
• Guide research teams to achieve outcomes, rather than simply producing deliverables.
• Share and expand learnings and practices across the team(s) that you manage.
• Model the values and behaviors that are important to our customers and our organization, embracing our company’s mindsets.
• Remove roadblocks that prevent the team from making data-informed decisions and delivering the highest quality experiences for our customers.
• Manage project prioritization and UX resource allocation, ensuring team members are on projects and initiatives that complement and stretch their skills, career ambitions and provide growth opportunities.
• Balance competing priorities and goals in fast-paced environments, justify decisions, provide escalation management.
• Lead through ambiguous situations with strong influence skills.

About You

You’re a fit for the role of Manager, User Experience Research, if you have:

• BA/BS in Computer Science, Human-Computer Interaction, Cognitive Science, Learning Sciences, Psychology, related field, or equivalent practice experience.
• 8+ years of relevant work experience on complex applications in a position within User Experience, Human-Computer Interaction, applied research setting, or product research and development.
• 3+ years managing research teams in achieving outcomes.
• Mastery of your craft with a passion to extend your knowledge of qualitative and quantitative research, Agile development, and industry practices and trends through your team.
• Expertise in creating human-centered design processes with measurable results.
• Excellent communication, storytelling, presentation, interpersonal, and analytical skills; the ability to communicate complex research concepts clearly and persuasively across different audiences and varying levels of the organization.
• Strong learning agility and ability to apply critical thinking to increasingly complex and changing work.

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.

For any eligible US locations, unless otherwise noted, the base compensation range for this role is $116,900 - $217,100.

This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.