Northeast Wisconsin Technical College

Northeast Wisconsin Technical College is a nationally recognized and locally trusted college dedicated to advancing the success of all students and economic vitality of the communities we serve through access, high-quality education, and strategic partnerships.

The community that we serve is home to people with a rich range of backgrounds and experiences. We are committed to supporting an environment where all students and employees thrive and succeed. We believe every team member enriches our organization with unique skills, perspectives, and solutions. We seek applicants who are motivated and equipped to support all students, to work effectively with colleagues from a range of backgrounds, and to build the vibrancy of our community.

You belong here. See why you will love working at NWTC.

Department: General Studies

Reports To: Manager, Academic Operations

LOCATION: Green Bay

STANDARD HOURS: Approximately 16 hours/week to include the following:

• Monday: 7:30am. to 2:00p.m.
• Tuesday: 7:30am. to 11:30a.m.
• Thursday: 7:30am. to 2:00p.m.

With flexibility to work other shifts/hours as needed.

MINIMUM STARTING PAY RATE: $15.00 per hour

POSITION SUMMARY

Provide exceptional customer service while supporting the General Studies department. Strong interpersonal skills, use of technology, and the ability to communicate in all forms are vital in this role. The ability to work independently and effectively under pressure while adapting to changing work priorities is essential. In this job share role, you will work collaboratively with the front desk, support, faculty, and administrative teams to support students in their success and the college community.

ESSENTIAL FUNCTIONS

• Communicate and support internal and external stakeholders using all identified modalities. Utilize college resources and internal systems to resolve customer inquiries. Serve as resource for students, faculty, administration, and staff.
• Conduct student outreach initiatives for student success, enrollment, and retention purposes. Refer students to appropriate college service. Communicate student progress to applicable college-wide entities as appropriate.
• Create and update student information utilizing various NWTC systems. Process student enrollments. Perform student and/or facility related system functions as applicable. Communicate class and wait list opportunities and/or availability.
• Process absences, class changes, and/or cancellations. Notify students and provide support using multiple delivery systems.
• Design and develop reports, correspondence, and databases from verbal direction.
• Coordinate and communicate the sharing of information and customer needs to ensure the highest quality of service is obtained. Train, review, and update various team and department procedures.
• Conduct syllabi intake, tracking, and review process. Review syllabi to ensure all meet the college standards for student success and transferability purposes. Communicate syllabi needs as appropriate.
• Serve in a cross-functional capacity to assist teams within General Studies.
• Prepare for department and college-wide events.
• Maintain office supply inventories. Organize, clean, and restock general studies spaces. Maintain classroom needs such as access, restocking, inventory, and room scheduling, etc.
• Perform other duties as needed in support of the college’s mission, vision, and values.

MINIMUM QUALIFICATIONS AND WORK EXPERIENCE

• Minimum of 2 years working in an office environment.
• Proficient with Microsoft Word and Excel
• Comfortable with Outlook calendars, tasks and basic email functions.
• An equivalent combination of education and work experience may be considered.

Preferred Qualifications:

• Administrative Assistant, Office Assistant, or Business degree is preferred.
• Bilingual – fluent English and Spanish, preferred.

Skills and Abilities:

• Student Success: Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
• Values: Demonstrate behaviors and action that support the College’s values
• Collaboration: Demonstrate behaviors and actions that create respectful environments and services for all, and the ability to work effectively across differences in background and experience.

PHYSICAL DEMANDS

• Extended Sitting: Ability to sit for extended periods while working on a computer or attending meetings
• Mobility: Ability to move around the campus to attend meetings and events
• Manual Dexterity: Proficiency in using hands and fingers to handle or operate office equipment, tools, or controls.
• Visual and Auditory: Ability to read documents and communicate effectively with students and staff.
• Light Lifting: Capability to lift and carry materials weighing up to 25 pounds.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

We strive to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at talentandculture@nwtc.edu or 920-498-6286.

Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.

NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, national origin, disability, veteran status, sex, sexual orientation, gender, genetic testing or other applicable legislated categories. Inquiries regarding the College’s nondiscrimination policies may be directed to the Associate Vice President of Student Affairs at 920-498-6823 or nondiscrimination@nwtc.edu.