Juniper

Location: Bucharest, Romania

Who we are:

Juniper Networks brings simplicity to networking with products, solutions, and services that connect the world! Through engineering innovation, we remove the constraints and complexities of networking in the cloud era to solve the toughest challenges our customers and partners face daily. At Juniper Networks we believe that the network is a resource for sharing knowledge and human advancement that changes the world. We are committed to imagining groundbreaking ways to deliver automated, scalable, and secure networks to move at the speed of business!

Juniper Networks is at the heart of this transformation with its industry-leading technologies that are ever more software-defined, helping to answer the most challenging issues in connectivity. Digital transformation is everywhere, with technologies such as Multi-Cloud, Cyber-security, Automation, IoT, AI, Machine Learning, and 5G driving the next waves of innovation.

About the role:

This position will have the role of managing a Technical Support team supporting different products and solutions from Juniper Portfolio.

Key Responsibilities (includes but not limited to the following):

• Deliver Remarkable customer experience
• Develop Talent in the team aligning with the business objectives
• Create an innovative, open, and high performing culture in the team
• Drive Continuous improvement and active participation in initiatives
• Demonstrate ownership. Make timely, thoughtful, and bold decisions.

Preferred Work Experience:

• Excellent understanding of 24x7 Tech Support Operations in a global context, supporting critical network infrastructures of Service Provider, Cloud and Enterprise customers
• Proven record in Hiring and managing talent with varied experience. Creating an open, energetic, and problem-solving culture in the team
• Experience of using data/trends to make proactive decisions and avoid operational impact
• Prior experience in working with Product Engineering and Outsourced TAC teams
• Experience in a Technical Support environment supporting similar technologies would be a plus.

Personal Attributes:

• Customer Advocacy – Be the Customer’s advocate in the organization
• Excellent Communication Skills – Clear and Crisp communication (email and verbal), Ability to adapt the communication based on the audience
• Ownership and Problem-Solving mindset
• Ability to work with different stakeholders for outcomes
• Obsess about Quality – Strive for delivering quality output in every interaction
• Encourage diversity and innovation.

Qualification:

• 3+ years of relevant Operational and People Management experience
• Validated experience in technology/technical leadership roles with a strong background in IP, data network infrastructure, architecture concepts and associated technologies
• Detailed understanding customer service and support operations
• Familiarity with current networking and business models, trends, market dynamics and technological adjacencies (i.e. virtualization, software/OS, cloud services)
• Ability to assess, prioritize, assign, and handle technical work streams to completion
• Proven strong written, oral and presentation skills with the ability to discuss technical concepts to a variety of audiences.
• Strong interpersonal, organizational and collaborative work skills
• Minimum BS/BSE/EE degree in engineering / computer science or equivalent work experience in computing, software, or network communications
• Relevant technical skills/certifications would be an added advantage.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions based on race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made based on individual qualifications, merit, and business need.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

ABOUT JUNIPER NETWORKS

Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world's largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision - Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...