Overview
The role is designed to lead and scale enterprise-wide process transformation through demand-driven automation, agile delivery, and strategic stakeholder alignment. It acts as the critical interface between business priorities and technical solutions, enabling innovation, simplification, and measurable impact across digital initiatives.
Main objectives:
- Own and streamline the demand management process, ensuring timely prioritization and delivery of automation and digital solutions aligned to business objectives.
- Lead the design of secure, sustainable, and scalable automation solutions, while continuously expanding the organization's digital toolkit.
- Build and manage a structured enablement framework that empowers business users to develop solutions responsibly, supported by best-in-class governance practices.
- Champion a culture of experimentation and continuous improvement by collaborating across platforms, functions, and geographies.
- Act as the key liaison for business stakeholders, ensuring transparency, alignment, and change management throughout the project lifecycle.
- Define success metrics, track progress, and report on value realization—including productivity gains, cost savings, and process improvements—to senior leadership.
Responsibilities
- Demand Management & Delivery Execution
- Lead Demand Intake & Prioritization - Own the end-to-end intake process for automation and digital solution requests, ensuring alignment with strategic priorities and resource availability.
- Champion Agile Delivery Practices - Apply agile methodologies to drive iterative, fast-paced delivery of digital solutions while adapting to evolving business needs and feedback.
- Ensure Seamless Handoff to Sustain Teams - Collaborate with sustainment teams to ensure smooth transitions, including documentation, training, and support models for all deployed solutions.
- Solution Architecture & Toolkit Expansion
- Architect Scalable Solutions - Design and validate scalable, sustainable, and secure automation and low-code solutions that meet business needs and align with enterprise architecture standards.
- Expand and Evolve the Digital Toolkit - Continuously evaluate and integrate new tools, platforms, and technologies to enhance the automation and digitization capabilities available to the organization.
- Citizen Developer Enablement & Governance
- Drive the Citizen Developer Agenda - Develop and own the strategy, framework, and enablement model for citizen developers—empowering business users to build compliant, high-quality solutions.
- Establish Governance & Best Practices - Define and implement standards, guidelines, and guardrails to ensure consistency, reusability, and control across all solutions—especially those developed by non-technical teams
- Culture & Collaboration –
- Foster a Culture of Innovation & Collaboration - Act as a bridge between platform, business teams, and functional leaders to promote experimentation, collaboration, and continuous improvement across digital initiatives.
- Stakeholder Engagement & Value Reporting
- Own Stakeholder Engagement & Communication- Serve as the primary point of contact for business stakeholders—ensuring timely updates, clear expectations, and effective change management throughout the project lifecycle.Track and Report Value Realization - Define key success metrics and regularly report on value delivered, including productivity gains, cost savings, and process improvements, to senior leadership.
- Innovation
- Introduce Emerging Technologies & Trends - Continuously scan the digital landscape for emerging technologies and automation trends, assessing their applicability and piloting innovative solutions to solve business challenges in new ways.
- People Management & Team Leadership
- Lead and Develop a High-Performing Team - Provide direction, coaching, and performance management for a team of Product Owners, Value Realization Analysts, and Communication Specialists—ensuring alignment to strategic objectives and individual growth. Identify challenges for team members while setting them up for success
- Drive Cross-Functional Collaboration and Accountability - Empower team members to take ownership of their domains while fostering collaboration across functions, ensuring product delivery, value tracking, and stakeholder communications are tightly integrated and consistently executed.
Qualifications
- 10+ years of experience in Intelligent automation space including leading a group of demand management and solution architect analyst
- Higher education degree; Computer Science, Computer Engineering, Mathematics. Management Information Systems, Finance, Accounting, Procurement, business or related field
- Must have a business process analysis and optimization mindset
- Well-versed with lean Six Sigma and other project methodologies
- Strong facilitation and presentation skills
- Willingness to travel 20% of the time
RPA & Automation Technologies
- UiPath (preferred), Power Automate, Automation Anywhere – Experience designing, implementing, and scaling automations.
- Orchestrator & BOT Management – proficient with deployment, monitoring, and exception handling.
- Process Mining – Familiarity with tools like Celonis to identify automation opportunities and inefficiencies.
- Document Understanding / Intelligent Automation – Expert with OCR, ML/AI-based extraction, and cognitive services.
Microsoft Power Platform
- Power Automate – Workflow automation, approval processes, system integrations.
- Power Apps – Custom app development (canvas and model-driven apps).
- Power BI – Interactive reporting and dashboards, DAX, data modeling.
- Dataverse / SharePoint / SQL – Data source integration and relational modeling.
Business Analysis & Demand Management
- Requirement Gathering & Documentation – Ability to translate business needs into functional/technical specs.
- Process Mapping & Gap Analysis – Using tools like Visio or Miro.
- Agile / Scrum Frameworks – Backlog grooming, sprint planning, storyboarding.
- Prioritization Frameworks and scoring models for intake
Governance & Risk Management
- Solution Review Frameworks – Ensuring consistency, scalability, and compliance of citizen- and IT-led builds.
- Security & Compliance Awareness – Understanding of data privacy, DLP policies, access control.
- Change Management – Governance over solution lifecycle (intake → build → deploy → sustain).
- Audit & Controls Enablement – Documentation and traceability for internal and external audits.
Analytics & Reporting
- Power BI / Excel Advanced – KPI dashboards, performance tracking, value realization reports.
- SQL / DAX / Power Query – Data extraction, transformation, and performance optimization.
People Management & Leadership
- Team Leadership – Leading cross-functional teams including Product Owners, Analysts, and Citizen Developers.
- Performance Management – Setting clear goals, providing feedback, and supporting career development.
- Coaching & Enablement – Mentoring team members to build technical and business acumen.
- Resource Planning – Aligning talent to demand and managing team bandwidth effectively.
- Collaboration & Conflict Resolution – Building a positive team culture and driving accountability.
- Executive Communication – Presenting updates, escalations, and outcomes to senior stakeholders.
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