University of Michigan

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Job Summary

The Program Manager for Palliative Medicine will collaborate closely with the Section Head to advance the goals and objectives of the palliative care section. The Program Manager will be an integral part of the section and will be responsible for working with minimal supervision. They are expected to think critically, exercise independent judgment, and contribute significantly to the operations of the section. This position reports directly to the Division Administrator of Geriatric and Palliative Medicine.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

Section Head Support:

• Serve as the administrative lead providing operational management to the Section Head.
• Provide expertise and consultation to Section Head as it relates to operational effectiveness, patient access, financial management, data analysis,
• employee engagement, and patient satisfaction.
• Provide leadership for the effective management of change and transition within the Section and institution.
• Support Section Head to develop section goals, initiatives, management reports, ongoing performance improvement and dashboards to align with patient
• and family experience.
• Collaborate with Palliative Care leadership, including Education/Hospice and Palliative Medicine Fellowship, Veterans Administration Palliative Care,
• Palliative Care Inpatient Beds, Pharmacy and Research.
• Responsibilities related to faculty recruitment, performance, management, and Office of Faculty Affairs requirements.

Clinical Operations:

• Lead outpatient monthly meeting of providers and clinic staff.
• Engage in operations oversight role to support Palliative Care providers across 5 clinic locations. Oversee and analyze clinic workflow optimization including referral management within MiChart to identify opportunities and provide feedback on operational issues.

Communication:

• Lead for Palliative Care SharePoint site.
• Act as a liaison for Section Head to cultivate mutually beneficial relationships to leverage subspecialty expertise across the institution (e.g., PM&R).
• Lead monthly Development Strategy meeting of development officers, development finance and compliance.

Financial:

• Responsible for communicating performance metrics regularly to providers and staff for inpatient service and outpatient clinics.
• Identify, communicate, share, and present operational, performance, and financial metrics and best practices to Section Head, Division Administrator, and Hospital Leadership.

Faculty Support:

• Provide administrative support to Palliative Care program providers and staff.

Required Qualifications*

• 3-5 years of progressive project or program management experience in healthcare settings, preferably within palliative care or an academic environment.

Desired Qualifications*

• Demonstrated attention to detail and ability to prioritize tasks efficiently. Capacity to manage multiple projects simultaneously.
• Proficient in data analysis, budget management, maintenance, and reconciliation, with attention to financial details.
• Strong understanding of unique needs and operations of palliative care programs.
• Proven track record in fostering collaboration between diverse stakeholders, including academic and industry partners.
• Excellent interpersonal, verbal, and written communication skills. Commitment to fostering a positive and inclusive work environment.
• Ability and desire to work independently, showing initiative, as well as participating collaboratively within a team setting.

Work Schedule

• Standard business hours, Monday-Friday

Work Locations

• Primarily remote work
• Some onsite days required

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.