Who are we?
RELX is a world leading provider of professional
information solutions, operating in 3 core markets: Science & Medical,
Legal, and Business-to-Business. Reed Elsevier is active in Europe, Latin America,
the USA and Asia Pacific, which it considers its most important growth market.
Elsevier is a division of RELX and a world leading provider of scientific, technical, and medical information serving more than 30 million scientists, students and health and information professionals worldwide and publishing more than 20,000 products and services globally. Electronic Publishing plays an important and growing role in the product mix and Elsevier offers a wide range of online solutions which complement the print products.
Job Title: Senior System Engineer
Purpose of the Job:
Responsible for the creation and delivery of application packages to Elsevier end users as part of the BAU Application Delivery Process. To include, where needed, gathering media, creating installation guidelines, packaging applications to agreed formats and standards, troubleshooting conflicts and incompatibilities, performing UAT, staging within SCCM, defect remediation.
Key Result Areas:
1. Applications are packaged within SLA and to desired quality
· Acknowledge requests assigned for Packaging
· Identify application duplication and recommend rationalization opportunities.
· Find media for required applications.
· Upload and download application media to/from 3rd Parties as needed.
· Schedule Discovery sessions for each application, if required.
· Liaise with business and application owners to identify installation and configuration requirements for all applications.
· Identify firewall requirements for each application and document accordingly.
· Package and test applications on different operating systems, performing UAT with business users where needed.
· Update application tracking tool (AppTracker/Migration Studio) as application passes through different stages of the process.
· Create regular and ad-hoc reports for project status.
Functional and Technical Competencies:
· Minimum 5 years' experience with packaging as primary role.
· 5+ years’ experience in large desktop and application environments.
· Strong understanding of both Windows 7 and Windows 10 platforms.
· Experience in end-to-end application packaging life cycle process.
· Strong App-V sequencing and conversion.
· Strong MSI/MST packaging experience.
· Good working knowledge of AdminStudio Suite.
· PowerShell/VBS/batch file scripting.
· Experience of application architectures, particularly with respect to Desktop, VDI and MDM.
· Good understanding of security best practices, particularly in relation to software configuration and patching.
· Knowledge of general troubleshooting methodologies and toolsets, e.g. ProcMon.
· Understanding of GPOs and general Windows OS and AD fundamentals.
· Demonstrable experience in collating and understanding customer application needs and translating them into packages that can be repeatedly and reliably deployed.
· Experience in migration projects (ideally Windows 10).
· Ability to communicate at different levels within a large corporate environment.
· Ability to work both independently and as part of a team on given tasks to agreed deadlines.
· An eye for detail and ability to produce high quality technical documents.
Education, Knowledge, Skills and Experiences (and any other requirements):
· Exposure to the following is desirable:
· Experience in the automation of manual tasks and seeking out efficiencies by ‘shifting left’ where possible, for example the automation of application deployment, including end user self-service.
· Experience in management of applications on non-Windows platforms, e.g. Mac, iOS, etc.
· Experience of delivering applications to cloud environments, especially Desktop-as-a-Service platforms such as AWS WorkSpaces.s
· Experience of MigrationStudio/AppTracker tool for managing the delivery of applications through the relevant stages.
· Experience of Incident and Problem Management, with an understanding of other ITIL processes