Overview
Work Location: This is a remote/work from home position.
Compensation: 120k - DOE
Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world&rsquos leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries.
Why Join Us?
We&rsquore evolving not just our technologies but also our culture&mdashand your leadership will directly shape how we move forward. You&rsquoll have the opportunity to influence strategic decisions, mentor a talented team, and build strong partnerships that create real business value.
Responsibilities
Team Leadership & Management
- Lead and coach a cross-functional product team including business analysts, engineers, configuration analysts, QA, and a team lead
- Build a high-performing culture focused on ownership, quality, and continuous improvement
- Partner with the Team Lead to ensure effective daily execution and quality delivery
- Develop talent through feedback, mentoring, and career planning
Strategic Alignment & Delivery
- Ensure team efforts align with organizational goals, technology strategy, and roadmap
- Oversee delivery of new features, enhancements, and support activities
- Balance short-term support priorities with long-term product evolution
- Track and report on team performance metrics and outcomes
Legacy System Support & Evolution
- Oversee support and improvement efforts for legacy platforms
- Guide planning and transition efforts for modernization where appropriate
- Ensure system reliability and performance while managing technical debt
Stakeholder Engagement
- Serve as a trusted partner to business stakeholders and executive sponsors
- Translate business priorities into actionable team backlogs in collaboration with product owners
- Build strong, consultative relationships across departments and teams
- Provide clear communication to stakeholders as it relates to design and implementation of processes
Change Leadership
- Act as a change agent for IT and organizational transformation initiatives
- Help shape a product mindset across the team and broader organization
- Promote cultural shifts toward collaboration, innovation, and agility
Qualifications
- 7+ years of IT experience, including 3+ years in a leadership role managing technical teams
- Strong understanding of product delivery models (Agile, Scrum, Kanban, etc.)
- Proven track record of supporting and improving legacy systems while planning for modernization
- Excellent interpersonal skills with the ability to build trust and lead through influence
- Experience working in a transforming organization or one undergoing cultural/technical change
- Exceptional communication and relationship-building skills
Preferred Qualifications
- Experience in the collections, financial services, or highly regulated industries
- Familiarity with systems such as FACS, Artiva, or similar legacy platforms
- Prior experience managing teams across support, enhancements, and project delivery
- Exposure to ITSM tools (e.g., Service Desk Plus), RPA/RDA, JIRA, and integration platforms (e.g., Boomi)
TSISP
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