Thermo Fisher Scientific

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

CX Compliance Specialist

Position Summary: Supporting the consistency of global creative applications across omnichannel marketing initiatives. This role serves as a guide and ambassador for businesses working with the creative team, as well as external agency partners. This individual helps those who build print and digital assets by providing creative guidelines, templates, and explanations of these rules through communication channels. Emphasis is placed on maintaining consistency and adherence to guidelines, templates, and supporting documentation, while prioritizing customer's perspective.

Location: This is an onsite position

Key Responsibilities:

Creative Experience Consistency and Application:

• Support and engage in creative experience initiatives as needed, ensuring visual and verbal consistency.
• Provide compliance checks for all assets produced globally, ensuring alignment with all company brand and creative standards.
• Develop and maintain training materials related to creative compliance, creative libraries, and supporting documentation.
• Proofread and evaluate written content for errors, ensuring alignment with creative standards.
• Provide creative guidelines, templates, and explanations to those creating print and digital assets, as well as other various creative experiences

Compliance and Documentation:

• Maintain documentation for any noted or provided exceptions to creative guidelines.
• Apply and understand corporate initiatives, ensuring appropriate application and differentiation.
• Discover opportunities for interpretation or flexibility within the creative compliance model.

Communication and Coordination:

• Liaise with writers, editors, and design teams to ensure cohesive and compliant brand and creative representation.
• Coordinate and connect team members to address and resolve issues related to creative experience standards and guidance.
• Act as a liaison between strategy and design functions to support compliance.
• Handle communications through shared inboxes as needed to support brand FAQs.

Technology and Optimization:

• Optimize workflows by suggesting or using AI technologies to improve efficiency and automate repetitive tasks.
• Experience with Frontify and Adobe Workfront or similar project management tool is a plus.
• Proficiency in Adobe Creative Suite, particularly Figma, for various supporting tasks.

Teamwork:

• Work closely with development, project management, and other relevant teams to ensure alignment on quality goals and standards.

Minimum Requirements/Qualifications:

• Project management or agile certification a plus
• College degree or equivalent marketing and brand experience
• 3+ years’ experience in Marketing and/or Communications
• Strong customer focus, with a commitment to responding to feedback within 24-48 hours.
• Occasionally work with limited direction to provide thorough, fact-based recommendations to senior management and other executives to uphold the creative experience.
• Validated ability to lead and prioritize multiple projects concurrently, ensuring steady progress, on-time delivery, and alignment with internal client expectations and budgets.
• Highly developed sense of urgency and dedication to customer happiness
• Excellent written and verbal communication skills
• Strong interpersonal, communication and problem-solving skills
• Experience or knowledge with Adobe Workfront or similar project management tool
• Ability to present and influence key business leaders, and ability to build positive relationships across multiple layers in the organization
• Proven understanding of design principles and a devotion to maintaining creative consistency and delivering visually appealing user experiences.
• Continuous improvement demeanor.
• Adhere to OHS policies and procedures and ensure a safe and balanced workplace environment

Why join us?

We provide a competitive compensation package along with an annual incentive plan bonus, healthcare coverage, and a variety of employee benefits. At Thermo Fisher Scientific, you will have the opportunity to work for a forward-thinking organization that values innovation and offers excellent career and development opportunities. Our company culture embodies integrity, intensity, involvement, and innovation!