BJ's

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ’s

• BJ’s pays weekly
• Eligible for free BJ's Inner Circle and Supplemental membership(s)*
• Generous time off programs to support busy lifestyles*

o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

• Benefit plans for your changing needs*

o Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending

• 401(k) plan with company match (must be at least 18 years old)
• eligibility requirements vary by position
• medical plans vary by location

Job Title: Senior IT Club Implementation Services and Club Operations Support Manager

Job Summary:

The Senior IT Club Implementation Services and Club Operations Support Manager is responsible for overseeing the implementation, operational support, and lifecycle management (LCM) of all IT-related hardware and software systems deployed in BJ’s Clubs and Gas Stations. This role plays a critical part in supporting new club openings, enhancing existing operations, ensuring system reliability, and managing technical teams.

Key Responsibilities:

Strategic Leadership & Implementation:

• Develop and implement IT strategies aligned with BJ's business objectives, particularly supporting new club openings and technology lifecycle management.
• Evaluate, select, install, and thoroughly test hardware and software solutions, ensuring they meet performance and operational standards.
• Lead and manage large-scale IT initiatives, coordinating internal and external project management resources to ensure timely and budget-conscious project completion.
• Operational Management:
• Provide continuous (24x7) technical support for software and hardware issues, ensuring minimal downtime and optimal operational efficiency.
• Monitor system performance proactively, addressing and resolving issues swiftly to ensure smooth club operations.
• Team Management & Development:
• Hire, train, mentor, and manage teams of technical professionals, fostering a culture of continuous learning and skill enhancement.
• Conduct regular performance reviews, providing constructive feedback, individual development plans, and guidance.
• Cross-Functional Collaboration:
• Work closely with Sales Operations, Property Development, Logistics, Finance, Merchandising, Marketing, Legal, and other departments to analyze business requirements and implement appropriate technology solutions.
• Serve as a key liaison between IT and various business departments, ensuring clear communication and aligned goals.
• Vendor Management:
• Negotiate effectively with vendors for optimal pricing, service levels, upgrades, and technology trade-ins.
• Maintain and develop productive vendor relationships, evaluating vendor performance regularly.
• Compliance & Governance:
• Contribute to the development, implementation, and monitoring of Sarbanes–Oxley (SOX) and PCI compliance controls, ensuring adherence and regulatory compliance.
• Provide clear leadership on IT governance processes, including change management and internal controls.
• Budget Management:
• Provide input on capital and expense budgets, aligning financial planning with strategic business and operational goals.
• Monitor and manage resource allocation, ensuring financial accountability and efficient use of resources.
• Innovation & Continuous Improvement:
• Stay informed on industry trends and emerging technologies, recommending improvements to strategies and system architecture based on market advancements.
• Drive continuous improvement and innovation within club systems operations, recommending strategic enhancements for operational excellence.
• Qualifications:
• Bachelor’s Degree in Information Technology, Computer Science, or a related discipline required.
• 7-10 years of experience in IT management, with proven leadership in retail technology implementation, support, and lifecycle management.
• Strong experience managing technical teams and large-scale IT projects.
• Demonstrated expertise with SOX, PCI compliance, and IT governance.
• Excellent communication, problem-solving, and negotiation skills.
• Preferred Qualifications:
• Experience with retail systems, including POS, inventory management, membership systems, and peripherals (workstations, printers, cameras, RF terminals, scales, time-clocks).
• Familiarity with hardware and software vendors commonly utilized in retail club environments.
• Working Conditions:
• Full-time position with potential after-hours support required for operational issues.
• Hybrid role balancing remote work with on-site presence as necessary for club openings, system deployments, and ongoing support.

This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $134,000.00.