Orange Business Services

about the role

Location: Cairo

Team setup: New dedicated team for large Customer

Customer Business: a global integrated energy company

((((Language requirements: Advanced level of both French and English are mandatory ))))

Team Mission:

The RUN team is responsible for maintaining the operational and security conditions (MCO/MCS) of cybersecurity solutions deployed across more than 220 industrial sites globally for our Customer . Our mission is to ensure continuous, reliable, and secure service delivery aligned with defined SLAs.

Interlock:

Daily collaboration with Level 3 engineers and the team manager.

Interface with L1 support, deployment teams, and cyber operations (France).

Coordination with the Customer incident and change management stakeholders.

Roles and Responsibilities:

Monitor IT and security systems to ensure optimal performance and uptime.

Analyze and resolve incidents escalated from Level 1 with moderate complexity.

Execute changes on managed technologies (as part of change management).

Update technical documentation and operational procedures.

Participate in preventive maintenance and system updates.

Collaborate with N3 Engineers on complex investigations and remediation actions.

Communicate effectively with internal and customer teams in both English and French (B2 level).

Coverage:

8am-7pm 5 days a week on French and Belgian working days

Standby arrangement for major events (GOLD level services only)

about you

Required Qualifications:

Education: Bachelor’s degree in Computer Science, Information Security, or related field.

Experience: 2+ years in IT/security operations or system administration.

Certifications/Skills (at least some of the following):

Trellix ePO (AV)

Microsoft Defender / WSUS / Print Services (MCSA 70-411 or equivalent) > Windows Server

Wallix (Remote Access Manager and Bastion)

Cybereason (EDR)

Zscaler (SDWAN Branch Connector)

Infoblox (NTP)

System administration (Windows and Linux)

Required with less priority:

Syncovery (backup solution)

Silversield (data transfer)

SIOTH (orchestrator)

Qlikview (Reporting/dashboard)

Languages:

French: Minimum B2 level (spoken) – required

English: Strong written and spoken skills required – equivalent to B2 or higher

additional information

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
• Reward programs: Employee Referral Program, Change Maker Awards

department

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

contract

Regular

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