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Provides a variety of information technology support services including but not limited to connectivity, hardware/software support, and overall Field IT incident & service request resolution.

The role also provides support & delivery of Enterprise and Business Unit projects and initiatives.

Core Responsibilities & Expectations

Bachelors Degree in IT or related.
+1 years of experience as IT field, IT support or related.
English is a Must.
Power BI and Power Apps (Desirable)
Hardware installation and support; PCs, tablets, mobility devices, printers, specialized devices
Software support
End-point vulnerability remediation
Enterprise and BU project demand (planned & unplanned)
Tech Hut services
PC Lifecycle Management incl, Asset mgmt. tasks
Local infrastructure service support (Server, network and VOIP)
On-site Smart Hands (support and liaison with 3rd party & internal JCI Support teams)
Local Mobile Administration
IT procurement
Access management (network share)
Local IT security compliance (comms room set-up, maintenance & access)
Assist compliance teams with audit tasks
Satellite office support (including travel)
Vendor management
Delivers Field IT Services in accordance with SLT’s using JCI Service Management toolset
Proactive customer communication and focus