Carnegie Mellon University

The Computing Services central IT department provides services that have a strategic impact on university goals. We make service decisions based on interaction and valuable input from colleagues engaged in the education, research, and administration efforts of the university. We are a learning organization and approach successes and mistakes as a learning experience to continually cultivate a culture of intelligent risk taking. We want to hire versatile team members who are inspired and passionate about their work. Join us and be part of a team committed to excellence, innovation, diversity, team and individual growth. CMU’s Computing Services department is searching for a Technical Writer II to join their team.

Under limited supervision, responsible for writing technical materials for various company publications including but not limited to communications, instructional guides, web and marketing content. Researches available internal specifications, reports and currently published content to inform writing. Interviews subject matter and participates on project teams to gather relevant technical information. Recommends communication approach and plan for approval by lead or manager and then executes the approved plan. Requires knowledge of division services, document standards and industry best practices. Works with other technical writers and strategists to document and improve editorial process and standards. Reports frequently to the manager of Web and Communications.

Your core responsibilities will include:

• 75% Content analysis, development and delivery: web content, instructional guides, marketing materials, communications; including content usability testing of content.
• 20% User experience evaluation with service team collaboration to recommend improvements.
• Community outreach: service specific outreach activities and student outreach events.
• Training and level-one support for web publishing services.
• May participate in and support service-specific community outreach events.
• 5% Other duties as assigned.

Physical and Mental Requirements:

• Ability to meet deadlines, work under pressure and with frequent interruptions.
• Ability to pay close attention to detail; keep and maintain accurate and detailed reports and records.
• Visual acuity to perform activities such as extended use of a computer monitor, extensive reading, transcribing, analyzing data and figures, visual inspection involving small defects, small parts and/or operation of machines, using measurement devices, and/or assembly of parts at distances close to the eye.
• Walking and standing, bending and lifting are occasionally required. May be required to travel to and work at various locations on campus.

Decision Making:

• Decisions may affect a work unit or department. Job may contribute to business and operational decisions.

Working Conditions:

• Required to work normal business hours; evening and weekend work may occasionally be required.

Accountability:

• Accountable for the successful completion of individual goals and priorities.

Direction:

• Receives little instruction on day-to-day work and receives general instructions on new assignments.

Supervision:

• Not responsible for supervising others.

Flexibility, excellence, and passion are vital qualities within Computing Services. Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications:

• Bachelor's Degree
• Strong Oral and Written Communication Skills
• 3-5 Years of Relevant Work Experience
• 3-5 Years of Technical Writing Experience

Requirements:

• Successful background check

Joining the CMU team opens the door to an array of exceptional benefits, available to all full-time Carnegie Mellon University employees. Experience the full spectrum of advantages, from comprehensive medical, prescription, dental, and vision insurance to enticing retirement savings programs. Unlock your potential with tuition benefits, and take well-deserved breaks with generous paid time off and holidays. Rest easy knowing you're covered by life and accidental death and disability insurance. For a comprehensive overview of the benefits awaiting you, explore: https://www.cmu.edu/jobs/benefits-at-a-glance.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role & responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique key skills and the diverse perspectives you bring. Our commitment to fostering an inclusive work environment means we also account for geographic differentials. Your journey with us is about more than just a job; it is about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in this exciting opportunity?! Apply today!

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance.

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

For a comprehensive overview of the benefits available, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

Location

Pittsburgh, PA

Job Function

Communications

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Hourly

More Information:

• Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world.
• Click here to view a listing of employee benefits
• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.
• Statement of Assurance

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