Royal Bank of Canada

Job Summary

This role supports the execution of the Wealth Management Technology IT change and Incident Management process and execution of operational risk management (ORM) in line with Tech Currency strategy within WMT. The successful candidate will join our WM OPS Risk and Resilience team within the umbrella of WM IT Risk.

The successful candidate will have an advanced understanding of IT & Operational risk management practices, providing control and advisory services to application development, support teams and the Wealth Management Business. Services provided cover IT & operational risk analysis, risk awareness & advisory, risk & compliance exposure reporting and audit & regulatory response.

Job Description

What will you do?

• Drive IT Change management process such as approval, running Local CAB and represent WM in Enterprise CAB session.
• Continually identify reporting improvements opportunities in the Change Management module within the organization ITSM tool (ServiceNow).
• Regularly review process and procedural document on change management process established by Enterprise Change Management body.
• Collaborate and Coach existing business towers personal on change management process to adhere by the current established local and Enterprise change management process.
• Execute identification, assessment and treatment recommendations for IT & Operational risks, with a focus on technology currency
• Execute reporting and monitoring aspects of risk management for technology currency risk
• Responsible for execution and completion of select security exemptions acceptance workflow process from start to finish
• Establish strong working relationships across business units and platforms to build influence and impact with key business partners. Collaborate with groups to define and achieve deliverables and ensure initiatives are effectively integrated into RBC procedures and processes.

What do you need to succeed? must-have:

• 3+ years of experience in a similar role, working with IT and operational risk management processes, methods and tools
• Strong understanding of ITSM and ITIL Change Management process/practices
• Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.
• Demonstrated ability in written and oral communication skills along with strong presentation skills.
• Comfortable working with Excel and Power Point

Nice to have

• CRISC, CISSP or CISA certifications
• Knowledge of GRC tools (e.g. ServiceNow, Archer)
• Change Management or ITSM Certification
• Knowledge of Wealth Management/Financial Services industry

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.
• Flexible work/life balance options.
• Opportunities to do challenging work.

#LI-Hybrid

#LI-POST

#TECHPJ

Job Skills

Business Continuity and Disaster Recovery (BCDR), Cost-Benefit Analysis (CBA), Cyber Security Management, Firewall Management, Information Security Management, IT Network Security, Operational Delivery, Problem Management, Process Management, Threat Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-09

Application Deadline:

2025-06-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Read Full Description